Customer Support Executive

2 weeks ago

Leeds, United Kingdom learndirect i-to-i Full time

**i-to-i TEFL **is one of the longest standing TEFL course providers (Teaching English as a Foreign Language) and we’ve been in operation since 1994. We offer online and practical TEFL courses, short-term teaching internships overseas, and TEFL jobs worldwide. We are focused on offering great products and service to our customers and have a small but very dedicated Operations and Customer Support team who make that possible. i-to-i are part of the **learndirect **Group, based in Leeds.

**About the Role**

Your main focus will be to provide the Customer Support backbone for our business. We are a small team so willingness to get involved with all areas of our operations is essential.

We’re looking for someone who loves helping customers; talking to them, identifying their needs and working with them to provide them with solutions as quickly as possible. Ideally you will be someone with a wealth of experience in customer service, particularly calling them to handle their queries and the passion to give great customer support, no matter what.

Courses
- Providing excellent customer support through phone calls and tickets to address customer needs personally. In addition, identifying other requirements and product options
- Handling enquiries on our courses by responding to incoming tickets and phone enquiries including; technical problems, certificate queries, extensions, passing to correct team
- Processing course certificates and liaison with printers/couriers
- Recording accurate records of customers, transactions and contact
- To assist with credit control of customers paying in installments

Internships & Trips
- Providing a personal service to interns with general inquiries
- Liaise with partners overseas and signposting interns to them
- To assist with credit control for all interns based on travel date
- To ensure the accurate maintenance of all customer records

Jobs
- Assistance with jobs advice as required working with individual to signpost them to the jobs board or pointing them in the right direction

**Experience**
- At least 2-years of experience working in a customer service environment
- Strong administrative skills
- Proven experience of solving customer queries and issues
- Experience working in a small business environment preferable
- Proven experience of using Excel, Word, Outlook and customer databases
- Strong written English
- Ability to multi-task and follow procedures to work effectively

**Values**
- Solution focused, can-do attitude
- Fast-paced
- Positive mindset
- High personal standards
- High level of attention to detail

**Why work with us?**
- Complete a course of your choice after your probation period
- Excellent holiday allowance plus bank holidays - to include one extra day’s holiday for your birthday / appreciation day
- £50 Amazon thank you Voucher for your birthday
- Company pension scheme
- Employee Assistance Programme
- Perkbox Corporate Perks
- Refer a friend scheme
- Inclusive culture and positive working environment
- Staff social events

We are an equal opportunity employer, always looking for the right talent based on merit for every position. **learndirect** believes passionately in including all employees equally in the **learndirect **culture and mission. We actively encourage diversity of thought and champion our talented individuals.

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

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