Customer Support Executive

3 days ago

Leeds, United Kingdom Force24 Full time

Force24 is the UK’s fastest growing marketing automation platform. At the heart of this is growing our team to and we have an exciting new opportunity for a Customer Support Executive to join us. We have a hybrid approach to work, with regular attendance in our Leeds office a requirement of the role. This is a great opportunity for a graduate looking to start their career.

Our Customer Support team ensure we are forming direct relationships with customers and provide them with timely value propositions. This role is focused on helping customers grow and achieve their goals while simultaneously strengthening their relationship with the business.

**Primary Responsibilities**:

- Offer support and advice on the product, sharing skills and knowledge with our customers.
- Be the first point of contact for customers and be available to answer any inbound questions via the live chat function, providing technical support to customers as needed.
- Maintain accurate records and document customer service actions in Pipedrive.
- Working with the wider Support team to ensure that problems are resolved to the customer’s satisfaction as quickly as possible.
- Take ownership of customers issues and follow problems through to resolution.
- Maintain excellent service standards, going above and beyond to help drive customer satisfaction and retention.
- Provide real time updates to customers on their open support tickets.
- Identify needs and book training sessions for customers with the Product Specialist team as required.
- Identify scope for product improvements to improve our customer’s experience.

**Person Specifications**:
Qualifications and Training:

- Graduate level experience is desired or equivalent experience.

**Experience**:

- Experience of working in a fast-paced, changeable environment
- Previous experience working within a SaaS business would be advantageous.
- Experience of working in a customer facing role.

Qualities and Attitude:

- Strong problem-solving skills
- Strong communicator with excellent written and oral skills.
- Organised, diligent, and meticulous with a strong attention to detail.
- Ability to respond to customer complaints confidently and politely.
- Self-motivated with a passion for delivering world class customer service.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Leeds, LS10 1EL

Reference ID: CSE0123

  • Customer Support Executive

    1 week ago

    Leeds, United Kingdom Tile Giant Full time

    **Title**: Customer Support Executive **About us**: Tile Giants head office is based in Leeds, with over 50 stores and more than 250 staff across the UK Our philosophy is “To provide amazing tile ranges in an ethical and sustainable way”. We like to ensure our colleagues enjoy coming to work and there is a common culture for service and...

  • National Account Executive

    2 weeks ago

    Leeds, United Kingdom Haywood Thomas - Executive Search Full time

    OverviewOur client is hiring for a National Account Executive to support the commercial grocery retail team on their most key strategic accounts. This is a progressive career growth role, gaining invaluable commercial training internally and customer head office exposure. The company is a global, category leading branded food manufacturer with strong...

  • Customer Technical Support Executive

    1 week ago

    Leeds, United Kingdom Digital Infrastructure Full time

    **Customer Technical Support Executive** **Full-time** **Salary: £20,000 - £25,000 per annum** **Location: Hybrid - Warrington/Yorkshire/Home-based** We’re new, we’re ambitious, we want to make a difference and we want your help. Our vision is “to deliver an empowering and fulfilling broadband experience based upon ensuring we keep every promise...

  • Research Executive

    2 weeks ago

    Leeds, United Kingdom Virtua Executive Full time

    Virtua is a newly launched global executive search and recruitment business based in Leeds. Specialising in the sports, fashion, outdoor, sustainability and wider consumer goods markets, our team members have over 10 years’ experience in their relevant fields providing a strong foundation for a business built on passion. Virtua is backed by an impressive...

  • Customs Executive

    7 days ago

    Leeds, United Kingdom Ligentia Full time

    The Customs Executive will work as part of the Central Customs Team to facilitate customs entries, deal with customs queries and complete reclaims. Working to ensure entries are prioritised and completed against agreed SLAs, your key responsibilities will be: - Processing Import Customs Entries (Home Use, SFD, C21 and bond). - Calculating VAT / Duty,...

  • Customer Service Executive

    5 days ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **£22,000 Salary** **Fantastic Company Benefits** **Leeds City Centre** **Progression Opportunities** **Looking for Great Personality** **Social Events** Our client is one of the leading technical innovation companies within its industry and are looking for someone to join their fast-growing team as a Customer Service Executive to work closely with...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **£22,000 Salary** **Fantastic Company Benefits** **Leeds City Centre** **Progression Opportunities** **Looking for Great Personality** **Social Events** Our client is one of the leading technical innovation companies within its industry and are looking for someone to join their fast-growing team as a Customer Service Executive to work closely with...

  • Customer Enablement Executive

    7 days ago

    Leeds, United Kingdom IRIS Recruitment Full time

    Job DescriptionAt IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their...

  • Graduate National Account Executive

    2 weeks ago

    Leeds, Leeds, United Kingdom Haywood Thomas - Executive Search Full time £25,000 - £35,000 per year

    Graduate National Account Executive – TescoOffice Based£Competitive + Excellent Training & DevelopmentAre you a commercially minded graduate looking to kickstart your career in FMCG sales? This is an unmissable opportunity to join a category leading branded manufacturer with a portfolio of industry leading brands loved by consumers and retailers alike.As...

  • Executive Support

    1 week ago

    Leeds, United Kingdom TCC and Recordsure Full time

    TCC and Recordsure Group have an exciting opportunity for an Executive Support to join the admin support function, working alongside the HR team. This is a full-time, hybrid working role, based partly from home and from our office in Leeds city centre. Applications for part-time working will also be considered. **Accountabilities** **Executive Assistant...