Reviews Administrator
4 days ago
A fantastic opportunity for a Reviews Administrator’s to join Tomorrow’s Guides based in Hungerford.Tomorrow’s Guides is a highly successful technology business, publishing industry leading websites carehome.co.uk, homecare.co.uk and daynurseries.co.uk.Combined these sites achieve over 20 million visitors a year and have over 350,000 verified reviews. Having achieved fantastic growth for several years we have exciting plans to grow substantially in the coming years by connecting care seekers to care providers.
**About this role**:
Reporting to the Reviews Manager, the Reviews Administrator plays a pivotal role in ensuring that authentic reviews are added to our websites by performing validation checks and then accurately processing and publishing them.
This role requires strong communication skills with clients, but equally with many other departments within the company.
The day-to-day duties of the Reviews Administrator are varied and include the processing of reviews, answering review queries, and ensuring the thorough execution of all administrative duties typically expected of this role.
**Key responsibilities**:
- Processing of review cards
- Processing of online reviews
- Processing of review responses
- Liaising with clients and reviewers over the telephone
- Guillotining and sorting review cards received
- Will have outstanding attention to detail and be a great communicator
- Will have an excellent level of computer literacy with knowledge and experience of Microsoft Office
- Be professional, confident, diplomatic and sympathetic when liaising with others
- Possess a desire to improve processes and be part of a successful reviews team
**Salary and Benefits**:
- Salary circa £20,000 depending on experience
- £4,000 per annum discretionary company bonus scheme
- 25 days holiday
- 6% employer pension contribution
- Access to free perks and discounts through Perkbox
- Long Service Awards
- Company and Team nights out
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00 per year
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