Head of Legal Operations

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

We are pleased to share an opportunity to join Flagship Group’s Legal Team, as the Head of Legal Operations. The role is up to a 9 Month Fixed Term Contract, working 37 hours per week: Monday to Friday.

This role is working from our King Street office, in Norwich. The role comes with Agile Working and Flexible Working will be considered.

In this job role as the Head of Legal Operations, you will work alongside the Director - Legal to assist in the development of the strategy and focus for the entire Legal Team. You will be responsible for the operational management to deliver this strategy. Leading on effectively managing external solicitors across the team (including costs), including assisting in the development of a legal framework for procuring legal services.

You’re responsible for and lead on the implementation of systems and processes across the team to allow the team to meet the standards required for external accreditation as necessary. Providing operational management support across the In-House Team to support the team and the business generally. You’ll be responsible for developing, collecting and reviewing measures for the team to demonstrate value for money, quality of service and to support any business cases for growth. Also leading on the improvement of the procurement of Legal Services across the team.

This includes supporting the building and maintaining of relationships with external service providers including law firms, software providers and other partners, which will involve visiting them on a semi-regular basis. You’ll assist in the development, maintenance and updating of the Operational Delivery Plan, Risk Map, internal procedures and other internal Governance related documents. You’ll lead on reporting on and improving compliance across the team with external requirements (e.g. SRA Rules, Law Society guidance). Taking responsiblity for achieving and maintaining external accreditation for the team including LEXCEL to ensure best practice throughout the team.

A key function you’ll undertake is being a leading and responsible figure within the team providing support to team managers in the absence of and/or to support the Director - Legal; including leading team meetings etc when required. Also assisting in the development and delivery of a reward and recognition programme within the Legal Team. You’ll be responsible for ensuring the successes and other messages the team wishes to convey are spread within the business and beyond. You’ll provide general line management support and cover for other team managers in their absence. Supporting with the preparation of and review of the annual budget for the Legal Team including attending Management Accounts review meetings. You’ll be responsible, alongside the Director - Legal, for ensuring strong relationships with internal stakeholders/partners such as Finance, HR, IT and Comms including attending regular catch up meetings. You’ll assist in the implementation and monitoring of a Business Partnering system for the Legal Team with key stakeholders. Assisting with the handling of all complaints about the Legal Team and you’ll be responsible for developing an action plan to learn from complaints. You’ll support the capturing of customer satisfaction for the whole team. Working alongside the Director - Legal Operations in the successful day to day running of the Legal Team.

Applications are welcomed for the role of the Head of Legal Operations from those with previous experience experience of managing a team, with strong customer service skills and experience of dealing with complaints. Also, you’ll have experience of working in an in-house legal team, with confident managerial skills. You’ll be an excellent communicator and have the ability to work to changing deadlines.

**In return for your hard work, we offer a competitive salary of £53,000.00 to £58,000.00 per annum and a benefits package that includes**:
Ø Company Car.

Ø Private Medical Insurance.

Ø Flexible Annual Leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance.

Employee Assistance Programme.

**and that’s not all We’re also proud to offer**:
Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being pro