Medical Receptionist

**PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY.**

Hours available between 18-37.5 hour per week including Saturday's 9:00am - 1:00pm.

**Main Surgery: Chellaston Medical Centre,**Rowallan Way, Chellaston, Derby, DE73 5BG

**Branch Surgery: Melbourne Medical Centre,**Penn Lane, Melbourne, Derby, DE73 8EF

We currently have a vacancy working across both of our medical centres. We are seeking an experienced receptionist/administrator to join our team. Previous GP Practice experience is desirable. The individual needs to be able to multi task and work well under pressure along with being available to cover both morning (8:00am-2:00pm) and afternoon (12:30-6:30pm) shifts.

**MEDICAL RECEPTIONIST JOB DESCRIPTION**

**Responsible to: Assistant Practice Manager**

**Accountable to: Practice Manager**

**JOB PURPOSE**:
To provide & maintain a high standard of reception & administrative support to the practice.
To treat every patient as an individual and to be courteous, helpful and accurate in communication and promote the corporate image of the practice.

**PRACTICE DESCRIPTION**:
Practice List size 15500

5 GP Partners
3 Salaried GP

We employ 29 staff:
Management 2
Nursing Staff 1
Health Care assistants 2
Administration/ secretarial staff 9
Reception staff 18

**KEY RESULT AREAS & MAIN RESPONSIBILITIES**

1. **Maintain the electronic appointments system**:

- Ensure the efficiency of the appointment system, according to practice guidelines.
- Manage the appointment system so that patients are able to see the appropriate clinician in appropriate time and manner.
- Ensure that patients without appointments, but who need to be seen urgently are seen in accordance with current protocol (Urgent Care Practitioners).
- Record home visits requests for GPs / district nurses.
- Process urgent house calls to the on-call Doctor, in line with practice protocol.

2. **Client care**:

- Meet & greet patients & visitors to the practice with courtesy and a smile; maintaining a professional corporate image at all times.
- Communicate with patients & the primary care team in a pleasant and helpful manner.

Respond to all queries and requests for assistance from patients and visitors.
- Answer telephone calls within 10 seconds where possible and respond to queries promptly.
- Take messages and ensure that Information is passed on accurately and with the appropriate urgency.
- Monitor the flow of patients into consulting and treatment rooms; keeping patients informed, with apologies if necessary, of any possible delays in the appointments system.
- Explain Practice arrangements to new patients and temporary residents.
- Receive requests for repeat prescriptions and pass on for processing.
- Ensure samples received from patients are collected & handed to the courier each day.
- Ensure reception and waiting areas are kept clean and tidy.
- When required, Contact external Health Care providers for test results for Doctors and patients.

**3. Administration**:

- Retrieve and re-file records as required (including electronic patient records); making sure that all records are available for urgent consultations and visits.
- Maintain patient paper & computer records; including sorting, filing, scanning & copying.
- Collect and enter data on to the clinical system, using appropriate read codes.
- Ensure that all correspondence, reports and results are sorted in chronological order on day of receipt for scanning.
- Check all clinical rooms at the start/end of each surgery ensuring that they are kept clean and tidy, including bed rolls and computers are turned off/on.
- Check and stock up clinical rooms with appropriate forms/ stationery needed.
- Maintain stocks of stationery & patient information on reception - i.e. maternity packs, practice information leaflet, newsletter, appointments slips, new patient packs, etc.
- Recording all income & issuing receipts to patients.
- Update status board with births, deaths and admissions and record on EPR.

4. **Team work**:

- Work flexibly with colleagues to cover the opening hours of the surgery.
- Attend training sessions where relevant to work.
- Facilitate the communication between other members of the Primary Health Care Team.
- Open up the surgery in the morning including de-activating the alarm and preparing for the day’s work.
- Activate the surgery alarm and ensure the security of the building on leaving.

5. Ensure compliance with Data Protection & Caldicott requirements.

6. Any other duties as deemed necessary bearing in mind the ever-changing needs within the Practice. Including relief cover for other administration staff as required

**CONFIDENTIALITY & DATA PROTECTION**
Patients entrust us with, or allow us to gather sensitive information to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy & act accordingly. In performance of the duties in this job description, the post holder will have access to confidenti