Medical Receptionist

Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?

**If so, then this opportunity may be perfect for you**

We are seeking receptionists to join our fabulous, hard-working, and supportive team at Aspiro Healthcare.

We provide care through our locations at Hollybrook, Haven and Parkfields practices. They are fast paced and busy. We need passionate and proactive people who thrive in the variety and pace of a busy general practice.

The purpose of the role is to perform a high-quality reception and administration service to ensure patient satisfaction, providing excellent service and maximum contribution to practice efficiency and effectiveness in line with practice policies. Establishing and maintaining positive working relationships with all members of the Aspiro team and our patients is fundamental.

We are looking for a friendly and enthusiastic individual, who has strong receptionist or administration experience - along with the following requirements:

- Outstanding customer service skills
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone manner
- The ability to use and operate a computer-based system.
- Knowledge of working with SystmOne would be advantageous.
- Be willing to learn and progress.
- Excellent organisational skills and the ability to manage a varied workload.
- Excellent attention to detail and use initiative.
- A well-presented and motivated individual who enjoys working independently and within a great team.

Patient Care
- Act as a receptionist in receiving patients in a friendly, helpful manner directing them to the appropriate health care professional
- Make surgery appointments for patients
- Make urgent hospital transport arrangements when required
- Respond to all queries from or in relation to our patients or other visitors, where necessary consulting with the doctor
- Pass accurate and timely messages to the doctors and other members of the primary health care team
- Ensure that patients without appointments but who need “urgent consultations” are seen in a logical and non-disruptive manner
- Ensure that anyone requesting treatment in a medical emergency is provided with the appropriate care as quickly as possible
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed prior to consultation
- Issue prescriptions and other certificates discretely and securely
- Advise patients of relevant charges for private services, arrange appointments, accept payment and issue receipt for payment
- Assist in chaperoning with clinicians when necessary

General Administration
- Organise and arrange recall of patients at clinicians’ requests
- Undertake administrative duties in relation to chronic disease / at risk registers as specified by the manager on site.
- Take, record and action telephone messages promptly, accurately and appropriately
- Extract records for other projects and re-file records accurately
- File hospital correspondence and letters in medical records to current procedural standards if required
- Take and prepare requests for repeat prescriptions in person/post if required and enter accurately in medical records
- Prepare computerised prescriptions for collection by the patient according to the current protocol if required
- Record medical reports from the deputising service and record in the patient’s medical records
- Input/maintain patients’ clinical data on the clinical computer system
- Check and file records received from PCSE (Registrations) for new patients
- Actively participate in relevant audit topics
- Extract information to assist in completion of targets returns for the PCSE
- Undertake referrals to community and hospital providers
- Operate appropriate functions of the clinical system
- Support the practice when required by processing and filing patient specific correspondence if required
- Ensure security of data at all times

General Responsibilities
- Maintain close and effective communication with colleagues
- Update computer medical records as required in a timely manner
- Help to keep waiting rooms tidy and comfortable
- Understand and adhere to Health and Safety regulations
- Understand and adhere to other statutory regulations that are required of the Practice
- Understand and adhere to Practice operating procedures
- Occasionally secure premises at the end of the day, if last to leave, ensuring that the building is totally secure, internal lights are off and alarm is activated
- Attend and participate in practice meetings whenever possible
- Undertake additional relevant duties as may be required from time to time
- Opening and closing the surgery and rooms with the practice

The above duties or your job