Medical Receptionist

Patient Care
- Act as a receptionist in receiving patients in a friendly, helpful manner directing them to the appropriate health care professional
- Make surgery appointments for patients
- Make urgent hospital transport arrangements when required
- Respond to all queries from or in relation to our patients or other visitors, where necessary consulting with the doctor
- Pass accurate and timely messages to the doctors and other members of the primary health care team
- Ensure that patients without appointments but who need “urgent consultations” are seen in a logical and non-disruptive manner
- Ensure that anyone requesting treatment in a medical emergency is provided with the appropriate care as quickly as possible
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed prior to consultation
- Issue prescriptions and other certificates discretely and securely
- Advise patients of relevant charges for private services, arrange appointments, accept payment and issue receipt for payment
- Assist in chaperoning with clinicians when necessary

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General Administration
- Organise and arrange recall of patients at clinicians’ requests
- Undertake administrative duties in relation to chronic disease / at risk registers as specified by the manager on site.
- Take, record and action telephone messages promptly, accurately and appropriately
- Extract records for other projects and re-file records accurately
- File hospital correspondence and letters in medical records to current procedural standards if required
- Take and prepare requests for repeat prescriptions in person/post if required and enter accurately in medical records
- Prepare computerised prescriptions for collection by the patient according to the current protocol if required
- Record medical reports from the deputising service and record in the patient’s medical records
- Input/maintain patients’ clinical data on the clinical computer system
- Check and file records received from PCSE (Registrations) for new patients
- Actively participate in relevant audit topics
- Extract information to assist in completion of targets returns for the PCSE
- Undertake referrals to community and hospital providers
- Operate appropriate functions of the clinical system
- Support the practice when required by processing and filing patient specific correspondence if required
- Ensure security of data at all times

General Responsibilities
- Maintain close and effective communication with colleagues
- Update computer medical records as required in a timely manner
- Help to keep waiting rooms tidy and comfortable
- Understand and adhere to Health and Safety regulations
- Understand and adhere to other statutory regulations that are required of the Practice
- Understand and adhere to Practice operating procedures
- Occasionally secure premises at the end of the day, if last to leave, ensuring that the building is totally secure, internal lights are off and alarm is activated
- Attend and participate in practice meetings whenever possible
- Undertake additional relevant duties as may be required from time to time
- Opening and closing the surgery and rooms with the practice

The above duties or your job title does not indicate a limitation on your duties or job function in any way and you may be requested to perform alternative duties by your manager.

**Health and Safety**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.

**Equality & Diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relatin