Product Support Specialist

**Role**:Product Support Specialist

**Location**:Northampton

**About the role**:

- Maintain and manage the PBU ERIKS Hose Technology supplier database
- To provide accurate and precise product pricing on both manufactured and purchased prices.
- Maintain contact with customers and suppliers to ensure products and pricing information is updated
- Ensuring high levels of customer service at all times
- You are responsible for your health and safety and have a duty of care for others around you within your working environment.
- Answer the telephone within agreed service levels, whilst ensuring excellent customer service levels are met.
- Processing Sales Orders in a timely manner, ensuring information is accurate and correct authorisation has been obtained. Attention to detail is essential.
- Processing Purchase Orders as and when required.
- Complete and follow the quotations/progress process accurately as and when required.
- Undertake in other duties relating to the Inside Sales role as and required from your Line Manager.

**Hours of work**:
0830 - 1730 Mon to Friday

1 hour unpaid lunch

**ABOUT YOU -**

You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include:

- Organisation
- Problem solving
- Customer focus
- Communication

**Your offer**:
**And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including**:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests

**Who we are**:
We’re ERIKS - a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and a hands-on service.

This is where you come in

**Why ERIKS?**

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs.

You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there. At ERIKS, we’re committed to building a community - it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Northampton, NN4 7HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you happy to travel on occasion for up to a week at a time?

Work Location: In person

Reference ID: R0011815