Sales Support Specialist

Trimax Mowing Systems is a New Zealand company which designs, manufactures and distributes commercial mowing equipment around the world. Trimax is a locally owned business with a strong set of values and a people-first approach. Our product is known around the world for being at the top of its game and we have been experiencing incredible global growth for several years. The Trimax head office is in New Zealand, with facilities and team members based across Australia, USA, and the United Kingdom.

**OUR CULTURE**
- Focus on Customer Success - Our growth is based on mutual success. When our customers succeed, we succeed.
- One Team - We cultivate a diverse global team which win and lose together.
- Be Curious and Humble - We are open minded and maintain a low ego.
- Do the Right Thing - We are guided by a solid moral and ethical compass.
- Be Bold & Take Action - We are hungry for success; we move quickly, and we are not afraid to make mistakes.
- Find a Better Way - A culture of innovation and continuous improvement in product, process, and ourselves.

**ABOUT THE ROLE**

The Sales Support Specialist plays a crucial role in assisting the sales team by providing administrative and operational support, ensuring the smooth functioning of the sales process. This position requires a detail-oriented individual with excellent organisational and communication skills.

**Customer Communication**:

- Engage with customers to cultivate relationships, gather information, address inquiries, and deliver top-notch service.
- Qualify sales leads using a variety of communication methods.

**Order Processing**:

- Process sales orders accurately and in a timely manner.
- Collaborate with various departments to ensure orders are fulfilled and prioritised/delivered on time.

**Documentation and Record Keeping**:

- Maintain organized records of sales activities, customer interactions, and order details in the CRM.
- Prepare and maintain sales reports for management.

**Product Knowledge**:

- Develop an understanding of the products or services offered by the company.
- Assist customers in understanding product features and benefits.

**Sales Team Support**:

- Work closely with the sales team to organise activities, handling issues as they arise on an ad hoc basis, all the while maintaining a commitment to exceptional customer service.
- Assist the sales team in creating and submitting credible forecasts, including their short-, medium-, and long-term plans.
- Assist in the preparation of sales presentations and proposals.

**Problem Resolution**:

- Address and resolve customer concerns or issues promptly.
- Collaborate with other departments to solve problems related to orders or deliveries.

**Data Analysis**:

- Collate and analyse sales data and competitor information to drive effective decision-making.
- Identify opportunities for improving the sales processes and customer satisfaction.

**REQUIREMENTS**
- Bachelor's degree in Business Administration or a related field (or equivalent work experience).
- Proven experience in a sales support role or similar position.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in using CRM software and Microsoft Office Suite.
- Attention to detail and accuracy in data entry.
- Ability to work collaboratively in a team-oriented environment.
- Problem-solving skills and a proactive attitude.

The Sales Support Specialist is a key player in ensuring a seamless and efficient sales process, contributing to overall customer satisfaction and business success.