Entry-level Inbound Customer Service Representative
4 days ago
**Entry-Level Inbound Customer Service Representative**
As an Entry-Level Inbound Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support. You’ll play a vital role in maintaining customer satisfaction by addressing inquiries, resolving concerns, and ensuring a seamless experience.
**Key Responsibilities**:
- Address customer inquiries, providing accurate information about products, services, and promotions.
- Resolve customer concerns and complaints promptly, escalating issues to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Support marketing campaigns by sharing promotional offers and identifying customer needs.
- Build and maintain positive relationships with customers, ensuring a high level of satisfaction.
- Participate in training sessions to stay updated on product knowledge and company policies.
**Requirements**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude and eagerness to learn new skills.
- No prior experience required - comprehensive training provided.
**What We Offer**:
- Competitive entry-level salary with performance-based bonuses.
- Paid training to develop skills in customer service and marketing.
- Opportunities for career growth within the company.
- Regular team-building activities and recognition for outstanding performance.
**How to Apply**:
If you’re passionate about delivering exceptional customer experiences and eager to grow with a dynamic team, we’d love to hear from you Submit your CV and start your career in customer service with us and make a real impact
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Company events
- Company pension
- Enhanced maternity leave
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Leeds LS1 1BA (required)
Work Location: In person
Application deadline: 19/01/2025
Expected start date: 20/01/2025
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