Business Support Officer

6 days ago

Swindon, United Kingdom Swindon Borough Council Full time

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

**Your next role**

We are currently looking for a confident, dynamic, enthusiastic and proactive administrator to join our busy 0-19 Public Health Nursing team whose aim is to offer the Healthy Child Programme to families in Swindon, empower and support families in creating a healthy life style, safe and stable environment for their children, both at home, and within the community.

We are currently based at The Meadow, Penhill in the North area of Swindon. However, there is an expectation that from time to time you may be required to be based at other SBC locations. Option of flexible working is available incorporating a work at home option, which can be discussed at interview.

**The key elements of this role are;**
- Booking appointments for Healthy Child Programme Contacts
- Answering and transferring incoming phone calls to the team, taking messages where appropriate - some calls received can be of a sensitive nature that will require a level of empathy and understanding to ensure that the call is handled in a professional yet helpful manner
- Arranging a variety of clinics, both internal and external, ensuring rooms are booked and relevant parties invited
- Organise clinics incorporating both urgent and routine waiting lists therefore requiring a high level of accuracy and recording.
- Data entry of case notes

**Person Specification;**
- You’ll be eager to learn and develop within an administrative environment
- Have a passion and desire to want to support and help service users within the 0-19 PHN Team.
- Be open to changes and confident on challenging processes, which will enable streamlining of working practices.
- You will work with a wide range of people from different backgrounds and with varied needs, so you will need to be sensitive to this and have strong communication skills
- You’ll be keen to work as part of a team If you can bring good communication and IT skills, teamwork and a passion to learn, we will support you in developing a career with Swindon Borough Council.
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._

**Your next package**

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.

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