Customer Service

2 weeks ago

Northwich, United Kingdom APC Cardiovascular Ltd Full time

Customer Service & Warehousing Assistant

Job Purpose:

- Become a product/portfolio expert.
- Take ownership and maintain stock management.
- Provide customer information in response to enquiries about products and services.
- Provide support for sales team around customers, orders, quotations, and problem-solving quality issues.

**Duties**:

- CRM & Database administration - Keep records of customer interactions and transactions, including enquiries, comments and complaints, using Sales-i software.
- Use IT packages such as Microsoft Office Word, EXCEL, PowerPoint, Sage & Sales-i: Produce and despatch orders/ invoices using Sage 50; Maintain Sage 50 and sales-i databases.
- Communicate and coordinate with internal departments, especially technical service, sales and finance
- Purchasing and Stock Management to include: Liaison with product suppliers to ensure stock levels maintained; purchase order processing; produce stock forecasting report on a monthly basis
- Maintenance of the stock management system.
- Carry out market research, desk research & customer surveys
- Maintain product and competitor files
- Manage portfolio tender opportunities
- Assist with event organisation (exhibitions, study days and internal meetings); Support and attend product launches and training courses;
- Other marketing and sales support activity as required.
- To assist in receiving goods inwards, check and inspect goods received ensuring they are of accurate quantity, type and acceptable quality.
- To carry out regular stock takes and quality control.
- To pick and pack orders to be despatched to customer
- To assist with accurately logging of goods inwards and dispatched onto the computer stock management system.
- Liaise with external third-party logistics providers

**Requirements**:

- A levels or equivalent
- Use of IT packages such as Microsoft Office Word, EXCEL, PowerPoint
- Numeric and analytical skills
- Excellent interpersonal communications skills, verbal and written
- Attention to detail and accuracy
- Organisational skills & ability to meet deadlines
- Professional appearance
- Team worker
- Able to work under own initiative
- Prior Experience in Warehouse, Storage & Distribution
- Must be able to conduct manual handling up to the limits specified by the HSE

Join our team as a Customer Service & Warehousing Assistant and play a vital role in ensuring customer satisfaction. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. If you have a passion for providing exceptional service and enjoy working in a team-oriented setting, we want to hear from you

Please note that this position involves shipping, receiving, order picking, lifting and the operation of equipment such as pallet trolley.

We offer competitive pay rates and opportunities for career growth within our organisation.

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Northwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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