Dialler Income Officer

2 days ago

Birmingham, United Kingdom Midland Heart Full time

**The Role**
We have an exciting opportunity for a people-focused individual to join us as a Dialler Income Officer This is a fantastic opportunity for an individual looking to further develop their skills in Housing.

Please note, this role will be working between the shift times of 8:00am - 4:00pm, 9:00am - 5:00pm & 10:00am - 6:00pm. Please note this role will require shift work
- shifts will rotate.

You’ll join a welcoming and supportive team who are the first point of rent-arears related contact for tenants via inbound and outbound calls. You’ll utilise your interpersonal abilities to negotiate with tenants and arrange the repayment of low-level rent related debt in a timely and affordable manner - excellent customer service, communication and organisation skills are key to success in this role

As part of our people-focussed organisation, you’ll be mindful of tenants personal circumstances at all times, whilst aiming to maximise our income, which allows us to grow and improve our services and provide more tenants with an affordable place to call home. The team pride themselves on putting tenant satisfaction at the forefront of what they do, if you do too then we want to hear from you

Please note, this is a full-time office based role.
- Customer service experience ideally within a debt/rent collection setting
- Knowledge of Social Housing and welfare benefits
- Experience of using a range of IT packages including MS Office and in-house systems.
- Strong communication skills with the ability to hcommunicate in a calm, confident and efficient manner.

Please note, we require a mandatory cover letter for this role. This should detail your experience with Midland Heart so far, including your knowledge of Housing, the welfare system and our tenants.

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._

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