Operations Support

About the role
The Tesco Mobile Operate Super Circle is a highly driven team at the heart of every customer and colleague journey. Constantly driving better outcomes for our customers and colleagues, working relentlessly to add value across all colleague and customer touch points and to ensure the best possible outcome at all times.
We support the operational delivery of business initiatives, working in 3 highly skilled agile Circles

1. Execution. Ensuring the brilliant execution of workload into Channels
2. Operations. Supporting the BAU and continuous improvement delivery of our Channels
3. Channel Infrastructure. Developing and maintaining the physical and structural framework of our physical channels

As Operational Support - Operational Improvement you will be responsible for leading the day to day activities for identifying opportunities and delivering improvements to operational standards to our Retail Channel in line with business requirements (Tesco Mobile and Tesco Telecoms), and our Retail strategy

You will develop and manage improvement projects to deliver small to medium changes into the Retail Channel, in line with the TM Quarterly Business Plan, and the Operate Super Circle backlog

You will be part of the Tesco Mobile Operate Super Circle, working in the Operations Circle reporting to the Circle Lead - Operations, ensuring that Tesco Mobile delivers on it's core principles.

You will be responsible for
- Collate and analyse colleague feedback, data and insight to identify Improvement opportunities for the operation of our Retail Channel
- Work alongside the other members of the Operational Support team to deliver change projects in line with the TM Quarterly Business Plan, Telecoms LTP and Business Plan, and the Retail and Service Strategies
- Lead on continuous improvement program of works for operational standards, and colleague/customer journies
- Own the end to end delivery of small to medium projects, working alongside Channel Change Leads and Channel SME's through to execution
- Build and maintain strong working relationships across all Operational Circles, Retail Leadership, Channel Change Leads and Product and Enabling Tribe Product Owners to initiate change for the benefit of our colleagues, customers and the business
- Follow our Business Code of Conduct and always acting with integrity and due diligence whilst remaining compliant at all times

**Key Stakeholders**
- Circle Leads (Operations)
- Compliance Expert and Compliance Bubble members
- Operate Circle/s members
- Retail Leadership
- Channel Change Leads
- Telecoms/TM Finance

You will need
**Skills and Experience**
- Supplier Management
- Project Management
- Influencing & communication skiils
- Data Analysis
- Forecasting/budgeting
- Relationship building
- Strong working knowledge of regulated products in the Telecoms Industry
- Previous retail experience
- A good working knowledge of Tesco Mobile products and services

What’s in it for you
**We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to**:

- Annual bonus scheme
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays)
- On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- Share Schemes - Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
- Colleague Clubcard (including a 2nd card for a family member) after 3 months service
- Colleague Discounts:

- 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
- 10% off One Stop
- 10% off pay monthly & SIM only deals with Tesco Mobile
- 20% off all F&F purchases
- 20% off car, pet and home insurance at Tesco bank. T&C’s apply
- 10% off Tesco Café
- 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
- 50% off health checks at Tesco Pharmacy
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Cycle to work scheme
- Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
- Our Employee Assistance Programme helps you deal with life’s challenges
- Financial wellness - Tesco has partnered with experts to help you make the most of your money
- Get involved in a range of fundraising activities with our long-term charity partners