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Customer Support Agent

2 weeks ago

Swansea, United Kingdom Consumer Energy Solutions Full time

**We are looking for Customer Support Agents**

**Salary**:£23,500.00 PLUS monthly bonus potential up to £500

**Location**:Swansea Marina Head Office (SA1 3XL)

**Hours of work**:37.5 hours per week, Monday to Friday

**About us**:
Join our team at CES, the UK's leading Energy Efficiency company dedicated to transforming homes with sustainable insulation solutions. With our commitment to excellence and innovation, we've garnered prestigious awards and accolades, showcasing our dedication to providing top-quality service. We prioritise employee growth and development, fostering a supportive work environment where individuals can thrive and make a difference.

**About this role**:
Within our Projects Team, our Customer Support Agents play a vital role in assisting customers before and during the installation of their FREE energy measures. They keep our customers informed with relevant updates and provide support for any queries. Detailed records are maintained to ensure effective communication within the team, guaranteeing the continued delivery of exceptional customer service.

**Responsibilities**:

- Communicate with customers over the phone to provide information and support.
- Collaborate closely with team members to ensure seamless operations.
- Accurately input data into computer systems.
- Update information and maintain data on spreadsheets using Excel and Google Docs.

**Required Skill Set**:

- Excellent communication skills.
- Ability to work independently with a proactive mindset.
- Exceptional attention to detail in tasks and assignments.
- Strong IT skills with the ability to quickly learn and navigate IT systems.
- Ability to thrive in a fast-paced work environment, embracing challenges and maintaining productivity.

If you're passionate about making a positive impact on the environment and want to be part of a team dedicated to excellence, CES is the place for you. Join us in our mission to create a more sustainable future while unlocking your full potential and building a rewarding career.

Consumer Energy Solutions is an equal opportunity employer dedicated to celebrating diversity and fostering an inclusive environment for all employees.

**If you're ready to join our winning team APPLY NOW**

Pay: £23,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Application question(s):

- Rate your IT Proficiency - Beginner, Intermediate or Advanced

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Support Agent