Customer Service Advisor

4 days ago

Newcastle upon Tyne, United Kingdom Your Print Specialists Full time

**Please note: Applications without a covering letter will not be reviewed.**
**If you can kindly also note any days that would be most suitable for an interview.**

**Customer Service and Sales support**

37.5 hours/week contract - Mon - Thursday 9am-5pm, Friday 9am-5pm

20 days Holiday + statutory holidays (An additional 1 day holiday after 2 year service complete)

Your Print Specialists Ltd is a fast-growing family business based in Killingworth, Newcastle Upon Tyne.
Our Company has been in operation since 2009 and with an ever-increasing portfolio of products and customers, has seen us expanding year on year.
We specialise in the supply of large format printing and finishing equipment, offering continued service and support to our loyal customer base.

**About the role**:
An opportunity has become available for a customer service advisor/scheduler to assist in the restructuring and day to day running of our Service Department.

To be 1st point of contact for customers and subsequently logging service issues in system.

Liaising with engineers to ascertain parts/visits required, quoting customers, scheduling visits and requesting parts using internal processes.

Logging service issues, under warranty, with manufacturers and following up through to conclusion keeping customer informed.

Liaising with Sales team on engineer availability for installs/demonstrations and scheduling accordingly.

**About you**:
You will have a positive and enthusiastic attitude and have excellent interpersonal skills to build effective and strong relationships with customers and colleagues.

Organised, with a keen attention to detail and a process driven attitude.

Previous experience in a similar role is required, however full training and support will be provided.

**Requirements**:

- Strong communication skills both verbal and written. There will be a requirement to communicate effectively with all tiers of the business.
- Work efficiently and effectively as an individual and as part of the team.
- Able to work in a structured way and be able to deliver to the required deadlines as specified by the business.
- Experience of dealing with customers and delivering customer service excellence.
- Computer literacy
- Enthusiasm and passion towards the growth and development of the business and yourself.

Thank you,

**Salary**: £20,995.00-£24,000.00 per year

Work Location: In person

  • Customer Service Advisor

    2 days ago

    Newcastle Upon Tyne, United Kingdom Tru Talent Full time

    **Customer Service Advisor** **Basic Salary**:Up to £22,000 + Bonus **Working Hours**: 8am - 5pm Monday to Friday **Location**:Newcastle **Extras**: 21 Days holiday + Bank Holidays, Pension Scheme New vacancy for a **Front of House/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of...

  • Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with an extremely established business based in Newcastle upon Tyne to recruit a Customer Service Advisor to join their team on a permanent basis! This is a fantastic opportunity for...

  • Customer Service Advisor

    3 weeks ago

    newcastle-upon-tyne, United Kingdom Russell Tobin Full time

    Job Opportunity - Customer Service Advisor - Full Time - Office Based We are seeking a dedicated and customer-focused Customer Service Advisor to join our team. In this role, you will be responsible for handling inbound calls and providing exceptional service and support to customers. Full training will be provided during the initial 2–3 weeks. Customer...

  • Customer Service Advisor

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time £18,000 - £25,000 per year

    Job Opportunity - Customer Service Advisor - Full Time - Office BasedWe are seeking a dedicated and customer-focusedCustomer Service Advisorto join our team. In this role, you will be responsible for handling inbound calls and providing exceptional service and support to customers. Full training will be provided during the initial 2–3 weeks.Customer...

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    Job Opportunity - Customer Service Advisor - Full Time - Office BasedWe are seeking a dedicated and customer-focused Customer Service Advisor to join our team. In this role, you will be responsible for handling inbound calls and providing exceptional service and support to customers. Full training will be provided during the initial 2–3 weeks.Customer...

  • Customer Service Advisor

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Cpl Life Sciences Full time

    Customer Service Advisor Do you want to work for a company who delivers excellence for our Customers and Colleagues? A company who focuses on our new core values: Deliver Collaborate Community Care Do the right thing Location: Newcastle Upon Tyne Pay rate: up to 21k Duration: 6 months with the opportunity to go perm. We are looking for colleagues to join our...

  • Customer Service Advisor

    2 days ago

    Newcastle Upon Tyne, United Kingdom Cpl Life Sciences Full time

    Customer Service Advisor An opportunity has arisen for a Customer Service Professional to work with a large multinational FinTech company. Location: West Allotment Newcastle office based role Rate: 10 - 12 per hour Hours: 7.5 hour days shift pattern between 8am 10pm Monday Sunday 6 months then potentially transition into a permanent role What are we...

  • Customer Service Advisor

    4 days ago

    Newcastle upon Tyne, United Kingdom Randstad Digital Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6-Month Contract (with potential for extension)Newcastle Based - Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM.A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension. As a Customer Service...

  • Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Path2Solutions Full time

    Customer Service Advisor Join to apply for the Customer Service Advisor role at Path2Solutions Path2 is working with a globally recognised media company hiring Customer Service Advisers for their site based in Newcastle Upon Tyne. This is an opportunity to work for a leading business in a fantastic location. Daily duties will consist of liaising with...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Sales Bloom Full time

    We are currently seeking a motivated and customer-oriented Customer Advisor to join our dynamic team. As a Customer Advisor, you will play a crucial role in providing exceptional customer service and promoting our products or services to potential buyers. If you have excellent communication skills, a passion for sales, and enjoy working in a fast-paced...