Customer Service Administrator

6 days ago

Burgess Hill, United Kingdom Travail Employment Group : Burgess Hill Full time

**Customer Service Administrator**

**£25000, Burgess Hill, 35 hours a week, 20 days + bank holidays, pension,**

**The Role**

Due to growth an exciting opportunity has arisen for a **Client Services Specialist / Customer Service Administrator t**o join a world leading company in the life sciences sector. Working as part of the sales and customer service team this rolewill primarily be responsible for ensuring all your customer accounts enquiries are responded to, with orders processed and documentation created. You will also be supporting the Business Development Managers with administrative duties.
- Act as a main point of contact for designated customer accounts
- Ensure all Customer and Supplier communication is responded to and processed accurately and in a timely manner including:

- General enquiries, Sourcing, Estimates, Order Processing, Purchase Orders, Certificates of Analysis, shipment of orders, delivery updates, tracking, dispatch, Reservations and after-sales services
- Work closely with other departments in the generation of reports and data
- Support Business Debvelopers with adminsitrative tasks
- Ensuring accurate and complete records are kept for all customers

**Requirements**:
We would expect the successful Client Services Specialist to be able to demonstrate experience in an administrative role where customer service was a part of their responsibilities. Exposure to the Biotech industry would be beneficial. You will be a strongcommunicator with excellent problem-solving skills and an ability to effectively manage your workload in a high-pressure environment. You will be a competent IT user.

**Company Information**

You will be joining a well-established global business, who have experienced significant growth in the past year and who look to grow further in the coming years. You will be supported in your transition into the role and will have scope for growth and developmentwith time.

**Package**

£25000 per annum

28 days holiday including bank holidays (increasing to 25 with length of service)

NEST pension scheme

35 hours a week

Discretionary bonus scheme

Company Laptop

Training and support

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