Customer Service Executive

5 days ago

Burgess Hill, United Kingdom Page Personnel Finance Full time

Our client based in Burgess Hill are looking out for a Customer Service Executive to join their growing team.

**Client Details**

Inbound customer service call centre based in Burgess Hill.

**Description**

**Key responsibilities for a Customer Service Executive**:

- Problem solving and problem identification
- Complaint resolution
- Liaison with multiple departments to ensure a complete understanding of the current situation, processes and required actions to ensure a timely and appropriate outcome for both client and business
- Trouble shooting for processes to ensure near misses are identified and appropriate action to amend is taken in a timely manner.
- Preparation and checking of invoices and other financial paperwork
- Chasing payment from customers using defined process, adhering to process
- Updating customers with service status as necessary throughout the post-sales process
- Provision of testing results to clients
- Report generation
- Sales administration as necessary
- Support for Finance function as necessary
- Other administrative duties as may be required for the smooth running of the company
- Contacting customers to promote additional services to upgrade packages

**Profile**

**The Successful Customer Service Executive will**:

- Customer service focused
- Fantastic phone manner
- High attention to detail
- Personable
- Numerate and literate
- Logical and thoughtful person
- Process oriented
- Competent in use of Excel and Word
- Experience in use of databases
- Respond to requests in a timely manner
- Completes all tasks assigned in a timely manner
- Able to work to consistently high standards to the standards prescribed by in-house operating procedures

**Job Offer**

What's on offer:

- On-site parking
- Salary £19-23,000
- 8 hour shift

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