Customer Service Executive
2 weeks ago
**Job Title:Customer Service Executive**
**Salary**: £22,000-£24,000 DOE
Location: Burgess Hill Outskirts - own transport essential
Duration: Permanent, Full Time
Hours: Monday to Friday, 9am - 5.30pm
Benefits: Competitive salary based on experience, excellent and supportive training, scope for progression within a friendly team, 20 days hol + bank holidays holiday - increasing with loyalty, benefit scheme including the option of childcare vouchers.
We are delighted to be working with our established client in the Aviation component repair sector their search for a **Customer Service Executive**to join their small, friendly and dynamic team. You will be working for a company that prides themselves on high standards of quality and performance, which has allowed them to grow despite the uncertainty of thepast 2 years in a competitive and diverse marketplace within the aircraft maintenance sector.
The principle objective of the Customer Service Executive is to provide proactive management of all customer repairs from receipt to outgoing shipment. The Company pride themselves on their excellent customer service and are looking for an individual whowill maintain this, building strong relationships with customers to maximise opportunities.
No one day is the same at our Client, and this position require someone who can multitask and prioritise their workload. Recognising and reacting to the company needs with meticulous attention to detail and taking ownership of their workload to ensure operationalrequirements are met. For the right person full training will be provided.
**The Role**
- Generating work packs for each customer order
- Quoting customers
- Generating final paperwork and certification for customer orders
**The Person**
- Solid customer service background
- Always convey a friendly persona, even on a bad day
- Enjoy a fast-paced environment with everything in order? A messy desk is not you
- Confident as a communicator
- Good experience of planning, monitoring and control of your workload
- You enjoy solving problems and reducing errors
- A love of taking care of your customers with the highest level of attention to detail
- Working within the aviation sector is desirable but not essential
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