Lettings Specialist

We are looking for our next Lettings team member Amazing office environment, brilliant team culture, and the freedom to shape your own progression and future.

We are on the lookout for a lettings specialist to join our unique and market leading team in Kings Lynn within one of the UK’s most respected estate agencies.

A rare and exciting position has become available for a lettings and property management professional to join our successful team in our beautiful and sought-after Kings Lynn office. T

he successful person will earn a competitive starting salary dependent on experience and be joining one of Norfolk’s most respected estate agencies.

If you are looking for a new role in the property industry and want to work within a progressive and respected estate agency, we have a great opportunity.

Our staff and customers are our main priority and you’ll be obsessed by customer service and happy to go above and beyond to support your clients and colleagues.

**The Position**

We Ideally want to speak to people with a lettings and property management background or who have worked in other transferable areas within estate agency.

You’ll be working with an experienced team looking after new enquiries, attending viewings, managing tenancies and resolving property maintenance issues efficiently.

**Company Background**

**Role Requirements**
- Confident and polite telephone manner. You’ll need to always exceed our customers’ expectations.
- Must be committed to self-development and enjoy learning. We want to grow with you
- Confident in nature and enjoy helping customers with their property queries.
- Mature approach to work we need someone who can hit the ground running and work independently if required.
- To be a genuine and proactive team player. Always willing to help others and go above and beyond when required.
- Proven administration skills, with good understanding of outlook, excel and ideally Microsoft teams.
- Ability to prioritise workload and operate in high pressure situations.
- A positive and fun can do attitude.
- Driving licence and car

**Role Responsibilities**

1) Answer incoming calls in a professional manner with excellent customer service.

2) Identify customer needs and resolve issues efficiently.

3) Help with the management of a lettings portfolio ensuring full compliance with safety certificates

4) Review each properties rental income periodically to ensure market value.

5) Ensure end of tenancy renewal process is consistent and kept up to date

6) Manage and prioritise maintenance issues in line with company time frames.

7) Attend inspections and report findings back to landlord with recommended actions.

8) Register potential applicants, attend viewings, and provide post viewing feedback.

9) Process offers, negotiate tenancy terms, and manage the move in paperwork and logistics.

10) Serve relevant notices in the correct manner.

11) Create new let files for each let

12) Attend company training as requested and work towards ARLA Level 3 Qualification if not qualified

**The Ideal Person will**:

- Have some previous experience in a lettings and property management role or have transferable state agency skills
- be well presented
- Speak fluent English
- Be of an honest and trustworthy nature
- Be highly self-motivated
- Have a minimum of 2 years work history
- Have competent IT skills
- Have a good understanding of Norfolk geography

**Additional Information**

You’ll be based in our beautiful and prominent central Kings Lynn office and working Monday to Friday 8:45am to 5:30pm and every other Saturday 9:00am-3:00pm with a day off in lieu granted for every Saturday worked. You will need to be able travel to the office but there is parking a short walk from the office.

**Why should you apply?**
- Competitive starting salary and branch commission structure dependant on experience.
- Modern, light and bright office with free parking
- Holiday of 28 days which increases each year to a maximum of 32
- Enrolment into pension scheme
- Sowerbys social events
- Qualification and training opportunities
- Secure role with opportunity for progression
- Genuine friendly team that does the right thing by the customer and each other

**Are you ready to apply?**

Pay: £26,000.00-£30,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person