Kpi & Performance Co-ordinator

**KPI & Performance Co-Ordinator (Internal Only)**

**Based**:Unit 1, Rolleston Trading Estate, Hawkins Lane, Burton upon Trent, Staffordshire, DE14 1PT, with site visits when required.

Our **KPI & Performance Co-Ordinators **sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our clients are happy.

Your experience in handing complaints as well as collating date, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your clients and communities.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work.

**What’s in it for you?***
- Attractive salary & benefits to suit you
- 26 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Car Allowanceor Fleet Van
- We also offer a; Discounted Healthcare Scheme, Highstreet & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.

**An outline of your responsibilities** - **KPI & Performance Co-Ordinator**
- Input into varying weekly/monthly contract reports including but not limited to, performance targets, contract KPI monitoring.
- Produce and mitigate monthly KPI’s for current contracts.
- Engage with Planned Works Manager to ensure process is adhered to with regards to letters, system updates and certificate uploads for all associated Planned Works/One Offs and Small Projects.
- Ensure that all areas of the business understand agreed Customer Journey plans and satisfaction standards and that they are being adhered to
- Support Customer Liaison Manager to ensure the customer teamwork activities and resources meet the Social Value pledge to key clients
- Support Social Value and Customer Service requirements for each contract, develop action plan agreed with Operations team and help to manage, deliver and report against these commitments.
- Where there are areas of improvement, develop a plan of action to address identified area and support with delivering on this plan.

**About you**

Reporting to the Contracts Manager, the role is responsible for producing MI and Reports which enable the operations team to make the most informed decisions and drive improvements to contract delivery.
- Excellent IT Skills, particularly strong use of Excel and Outlook
- Strong knowledge and ability to support others on internal Planned Works System (Oneserve) to ensure data is captured accurately and timely.
- Ability to produce reports working towards regular and consistent deadlines.
- Ensure appearances and actions are professional and reflect the company’s image.
- Present as a single point of contact for document control information to our external client.
- Must possess strong communication/customer service skills.
- Able to manage workloads in a fast-paced environment, working to tight deadlines with the upmost accuracy.
- Develop relations and maintain internal and external key stakeholder links.

**A little bit about us**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 800 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.