Customer Services Officer

5 days ago


Wembley, United Kingdom Concept Resourcing Full time

Concept Resourcing are currently looking to recruit an Experienced Customer Services Officer commutable to Wembley to join a leading IT services organisation.

The role is to provide a high standard of customer service to external and internal customers, ensuring tasks and queries are resolved efficiently to meet operational standards and requirements.

**Package information**:

- 8:00am - 16:00pm & 9:00am - 17:00pm (alternate weeks)
- £28,000 per annum
- Hybrid working
- Permanent opportunity

**The Role**:

- Proactively engage with Customers and respond to Customer enquiries in an efficient and professional manner
- Coordinate & manage SAP order processing - purchase orders, sales orders, invoices as well as delivery information etc for customer to required timescales.
- Provide support to Key Account Managers on offers (compile offer letters), projects, costs and customer queries.
- Reports - Generate, analyse & be responsible for accuracy of all reports issued to customers and internal departments on a daily, weekly and/or monthly basis to required timescales.
- Proactively work to improve communication and procedures within Customer Services and Internal departments.
- Acquire good knowledge of SAP SD/MM processes, be responsible for accuracy of SAP master data and proactively investigate and try to identify the cause of SAP issues.
- Manage card artwork process (new designs, proofing, scheduling, coordination etc). Identfy discrepancies and provide information to our supplier or customer if necessary.

MUST have a minimum of 2 years' employment experience within customer service or helpdesk role and be able to demonstrate the following skills:

- Good knowledge of SAP SD/MM processes
- Have excellent communication skills
- Worked in a previous customer service/ administration background
- Excellent written and oral skills
- Organsiation skills
- Good attention to detail
- Ability to work on own initiative
- Ability to identify and solve problems
- Multi-task and work under pressure
- Being proactive



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