Customer Services Officer

4 days ago


Wembley, United Kingdom Spencer Clarke Group Full time

Spencer Clarke Group are seeking a **Customer Services Officer**fora Local Authority Client based in **West London.**

In this role, you will serve as the first point of contact for customer enquiries, delivering professional support across various communication channels to ensure a high standard of customer care.

**About the role**:
You will be tasked with delivering key strategic objectives:

- Take complex enquiries, resolve them efficiently, and promote self-service options (websites, online forms, and social media) to support customer independence.
- Accurately search, update, and utilise databases and IT systems to process information, handle transactions, and ensure compliance with protocols.
- Work with colleagues, stay updated on policy changes, manage challenging interactions professionally, and adapt to various teams and service areas as needed.

**About you**:

- Experience providing customer-focused service in a high-volume, fast-paced environment.
- Experience resolving complex customer issues that require discretion, judgement, and attention to detail.
- Experience using IT systems and databases to log, process, and update customer information accurately.

**What’s on offer**:
**Salary**: £16+ph

**Contract type**: 3-6, months minimum, with a high likelihood of extension

**Hours**: Monday to Friday, 36 hours per week

**How to apply**:

- Once your CV is received, if you are successful, you will be contacted.
- For any further questions, please contact **Taylor Kirkham on 01772 954200.**

**INDSCG3**

Pay: From £16.00 per hour

**Experience**:

- customer service: 3 years (required)
- handling & resolving complex enquiries: 2 years (required)
- handling complaints: 2 years (preferred)
- providing administrative support: 2 years (required)
- working for a local authority: 1 year (required)

Work Location: Hybrid remote in Wembley HA9

Reference ID: Customer Service Officer - West London Local Authority



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