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Customer Service Representative
2 weeks ago
**Key Purpose of the Role**
A key member of the Transport Team, with a shared responsibility for ensuring the day-to-day transport function operates as efficiently as possible.
This role supports our Traffic Office team with routine tasks and administration, identifying and highlighting any issues as well as ensuring that we are fully compliant with our procedures and Palletline Charter requirements.
**Roles and Responsibilities**
Input and amendments of all consignments on our internal and Palletline systems
Booking in deliveries/collections to meet customer requirements and allow efficient planning
Scanning of proof of delivery and customer own paperwork documentation
Marking consignments as ready for invoicing when completed
Debriefing drivers to ensure any issues identified and action taken.
Ensure all planners with the team are adequately supported and workload completed.
Proactively problem-solving issues with Palletline and own fleet deliveries and collections.
Assigned activity on the shared Traffic Office task planner.
Ensure a thorough handover is completed and action any outstanding issues.
**Shared Traffic Office Responsibilities**
Regularly liaise with customers, partners, drivers, internal teams; working together to resolve issues, tracking progress, and communicating updates.
Always ensure focus on commerciality and service levels, identifying efficiencies.
Achieve all relevant Palletline KPI and DTD Objective and Key Result (OKR) targets.
**Demonstrable Skills**
Technical - accuracy and attention to detail, ability to use variety of software systems
Self-Motivated - Ability to continually learn, develop and adapt.
Initiative - Proactive approach and problem solver
Flexibility - within the role and actively supporting all business functions.
**Working Hours**
The core working hours are 10:00 to 18:30 Monday to Friday.
A degree of flexibility will be required as this role is responsible for supporting the team, based on workflow demands, to ensure that all workload and tasks are completed, with a proactive approach to problem solving and commerciality.
Pay: £31,200.00 per year
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person