Customer Service Representative
2 weeks ago
**DSL Group Job Posting: Customer Service Representative**
**Company Overview**: DSL Group, a leading Shipping & Logistics Group based in Dubai, is known for its expansive global presence and profound expertise in logistics solutions. We operate a substantial fleet through Dolphin Shipping Line (UK) Ltd, offering a broad range of services including Global Freight Forwarding, Project Cargo Handling, and Warehousing and Distribution. We serve an extensive clientele worldwide, striving to exceed expectations with every interaction.
**About the Role**: We are looking for an enthusiastic Customer Service Representative to enhance our service quality in the Freight Forwarding sector. This role will be essential in supporting our UK division, focusing on delivering outstanding customer service and maintaining high levels of client satisfaction.
**Key Responsibilities**:
- Serve as the first point of contact for all customer inquiries related to Freight Forwarding services.
- Provide timely and accurate responses to customer queries, ensuring a seamless service experience.
- Coordinate with operational teams to resolve issues and track shipments, keeping customers informed throughout the process.
- Manage customer accounts and maintain up-to-date records of interactions, transactions, and feedback.
- Assist in developing customer service protocols and procedures to improve service delivery.
**Requirements**:
- Experience in customer service, preferably in the Freight Forwarding industry.
- Strong communication skills and the ability to manage multiple tasks effectively.
- A proactive approach to problem-solving and a strong customer-oriented focus.
- Must be a resident of the UK and eligible to work full-time.
- Strong contact and good relationship with Main liner operators /LCL Consolidators and Air line agents.
Pay: £22,880.00-£34,593.08 per year
Schedule:
- Monday to Friday
Work Location: In person
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