Customer Service Assistant

2 weeks ago

Wembley, United Kingdom TutorBox Full time

**TutorBox **is a tuition centre in Alperton London and we are looking for a **Customer Service Assistant **who can build and maintain strong relationships with parents/students, manage their accounts to support student success, and improve customer retention.

Full training provided.

———

**Key Responsibilities**:

- **Front of House**: welcoming tutors, parents and students into the centre
- **Account Management**: looking after existing customer enquiries, ensuring students are happy with their service and supporting their growth
- **Student Enrolment**: providing new prospective families with information about our services and signing up new customers
- **Team Coordination**:you would be the main point of contact for all tutors and responsible for liaising with them to organise lessons
- **Administration**: ensuring all tutor resources for the day’s lessons are prepared and well organised
- **Supporting Centre Manager**: with day-to-day administration, following up customer payments, marketing activities and business development tasks

———

**Benefits**
- Quick progression opportunities based on performance - we're looking to expand and fast
- Appraisal after 6 months based on performance and yearly thereafter
- Ongoing training & mentorship from higher management
- Develop your skills across several business functions
- 28 days holiday (including bank holidays)
- Gym membership
- Cycle to work scheme
- Free tuition for immediate family and discounts for extended family members
- Company pension scheme

**Who We Are Looking For**

For 12 years, our mission has been to provide an exceptional level of education to local communities, with remarkable customer service to match. We’re now looking for a Customer Service Assistant to join our front of house operations and be the hub of our tuition centre.

You should be:

- A ‘people person’: friendly to deal with and patient when helping customers
- Very well organised and enjoy keeping things in order
- Strong multi-tasker and able to handle pressured situations

Qualifications/Requirements:

- Fluent in English (required) or bilingual (bonus)
- Strong communication skills both verbal/written (required)
- Customer service experience (preferred)
- Sales experience (preferred)
- Confident in using digital tools (preferred)

**Hours - 40 per week**
- Monday-Thursday 1-9pm
- Sunday 9-5pm

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Application question(s):

- Are you comfortable commuting to Alperton?
- Are you willing to work weekday evenings 1-9pm and weekends 9-5pm?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: TEALP/ACM

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