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Customer Service Apprentice

2 weeks ago

Wembley England, United Kingdom Chain Logistics Services Ltd. Full time £24,000 - £28,000 per year

About Us

Chain Logistics Services is a dynamic and forward-thinking logistics company, specialising in

comprehensive freight forwarding solutions. As our business continues to grow, we're proud

to offer an exciting opportunity for an apprentice to join our Customer Service team in Park

Royal, London.

This apprenticeship is ideal for someone passionate about delivering exceptional customer

experiences and looking to build a long-term career in the logistics industry.

What You'll Be Doing

You'll play a key role in ensuring our customers receive the support and service they expect.

Typical responsibilities may include, but are not limited to:

  • Handling orders, payments, and customer enquiries
  • Offering guidance and support
  • Meeting and greeting customers (in person or virtually)
  • Problem-solving and resolving issues
  • Monitoring and improving customer satisfaction
  • Communicating across multiple channels, face-to-face, phone, email, text, or social
  • media

Through this apprenticeship, you'll gain the specialist knowledge and skills needed to

influence positive customer experiences and drive satisfaction within the organisation.

What You'll Learn

  • Core customer service principles and best practices
  • Effective communication across different platforms
  • How to manage and respond to customer feedback
  • The importance of teamwork, planning, and service improvement
  • In-depth understanding of our services and logistics processes

What We're Looking For

We're seeking someone who is enthusiastic, professional, and eager to learn. You should

have:

  • Excellent customer service and communication abilities
  • Strong attention to detail
  • Analytical and problem-solving mindset
  • Ability to adapt to change and prioritise tasks
  • Solid organisational and time management skills
  • Team player with a positive attitude
  • Willingness to learn and grow within the business

Career Progression

This apprenticeship is just the beginning. Upon successful completion, you'll have the

opportunity to move into a permanent role as a Customer Service Specialist. From there,

you can grow into senior positions or even specialise in areas that align with your career

goals.

We're committed to helping you grow and succeed long-term within the business.