Parking Permit Administrator

5 days ago

Islington, United Kingdom Recroot Ltd Full time

Recroot are looking for a Parking Support Officer to join Islington Council. Starting asap, initially for a 3 month contract that will be extended after review, working Mon to Fri between 9am to 5pm.

What the job entails:
We are looking to recruit a support officer who will report directly to the Parking Operations Manager. This post holder will be responsible for processing of refund transactions via the RingGo parking system and provide valuable support on a range of functions across the parking and traffic enforcement service.

The support officer role covers the parking service area and must deal with various correspondence, parking permit issues, telephone calls, refunds and complaints on a daily basis. This is a very busy area and requires a person who can work at a fast pace, on their own initiative, adapt and learn to use new systems, as well as respond to complex issues.

About you
- Have excellent communication skills both written and verbal.
- Have the ability to communicate with staff at all levels within the organisation as well as with professional bodies and the public.
- Have working knowledge and competently use IT systems and programs designed for data entry, letter writing and permit processing.
- Ability to make sound decisions based on eligibility, legislation or guidance.
- Experience of dealing with incoming and outbound correspondence, managing databases, records and creating detailed written responses.
- Experience of working within a busy office environment and have the ability to work as part of a team whilst being proactive and using your initiative.
- Ability to take calls from the public to answer queries and challenges to decisions and complaints.
- To provide the highest level of customer care for a team dealing with all aspects for parking services including complex and contentious cases.
- Have a current Enhanced DBS disclosure.
- Have the ability to work from home when and if required.

The role will be to cover a 7-hour working day for 5 days a week. The working hours will be between 9am and 5pm.

**Job Types**: Full-time, Fixed term contract, Temporary contract

**Salary**: £16.23 per hour

Schedule:

- Monday to Friday

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