Defence Digital

**Details**:
**Reference number**:
200743

**Salary**:
£27,200

A shift allowance is applicable for this role. London based roles will have the appropriate London weighting applied.

**Grade**:
Executive Officer

**Contract type**:
Permanent

**Business area**:
MOD - Strategic Command

**Type of role**:
Information Technology

**Working pattern**:
Full-time, Shift Working

**Number of posts**:
1

***:
Location

MOD Main Building, Whitehall, London SW1A 2HB

About the job

**Summary**:
Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

**Job description**:
The High-Grade Messaging (HGM) Shift Supervisor position will lead, manage and work within a small team, delivering HGM services to the wider MOD and other Government departments. We provide an interactive customer service, answering and resolving queries and escalating when required.

This role sits within the UK Strategic Command, Defence Digital Ops J3 area and forms part of the team structure, providing 24/7/365 service delivery to a select customer base within the UK and overseas.

The team and you:
We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role. As well as managing a team, you’ll be providing day to day operational support, with technical service support and excellent customer service; collaboratively working with Defence Digital colleagues and suppliers to restore services during instances of faults, outages and system upgrades.

**Responsibilities**:

- *Be responsible for the management of the shift, in all aspects of the operational efficiency of the Communications Centre, providing High Grade Messaging Services to the worldwide customer base, whilst meeting agreed service levels.
- *Act as Line Manager to the staff within your shift, providing guidance and support where necessary.
- *Manage planned downtime of nodes for maintenance, software implementation, training or other tasks. Acting as the focal point for any unplanned outages.
- *Maintain network connectivity between interconnected systems and agencies, ensuring traffic flows are maintained and problems addressed.
- *Prepare sensitive signals or other material for onward delivery, via recognised Special Handling facilities.
- *Maintain document control and records in accordance with current security control rules.
- *Complete routine and unplanned operational tasks at the primary and secondary location as directed by the Line Manager. Short distance travel across Whitehall is essential.
- *Support your Line and Area Managers when required, carrying out tasks as directed and advise on any issues affecting the Communications Centre.

If you have the following desirable skills, knowledge or experience, we would love to hear from you

Previous experience of messaging systems would be beneficial but not essential

Experience of working with other Government departments

Practical experience of working with Microsoft products, e.g., Outlook, Excel, Word

Location: The post will be based at Whitehall, London. Posts based in London will attract the relevant London weighting.

Dependent on the ‘tasking’ and business need, there may be a requirement to travel to meetings within the UK. This post does not offer any assistance with relocation allowances.

The successful applicant will be supervising a 4-person team, which operates a 1 in 4 shift roster: 4 days on, 4 days off pattern.

Working hours: 24/7 shift work - 2 x 11-hour days, 2 x 13-hour nights, followed by 4 days off.

All shifts will have mandatory start and finish times, details will be provided at the interview stage.

A shift allowance is payable for this role.

This post is open to Sole UK Nationals only. An additional Sensitive Post Check (SPC) will also be required.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Changing and Improving
- Making Effective Decisions
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Customer service management
- Problem management

**Benefits**:

- *Learning and development tailored to your role
- *A culture encouraging inclusion and diversity
- *A Civil Service pension
- *Family Friendly - Maternity, Paternity and Adoption Leave.
- *A wide range of discounts - Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Mo