Customer Services Administrator

1 day ago

Cumbernauld, United Kingdom The HR Booth Full time

Job Advert

**The HR Booth are delighted to be recruiting for an Customer Service Administrator on behalf of Pitreavie Packaging Ltd.**

At Pitreavie Packaging, it is their mission to be at the forefront of the market, continually solving real problems for customers with innovative and effective solutions through every stage - initial design concept, development, prototyping and manufacture. Their people, their knowledge, their technology, and their customer service are key to the business and are what makes us stand out from our competitors.

They are going through a period of growth, so this is an exciting time for the business & their people. You could be a part of this exciting future at Pitreavie Packaging.

The role is full time 37.5 hours a week on a permanent contract, working Monday-Friday.

As a Customer Service Administrator, you will be responsible for managing the relationships and delivering exceptional service to an established customer base.

**Responsibilities**:

- Manage the relationship for a defined group of customers.
- Work collaboratively with the customer to ensure all forecast, demand and orders are aligned.
- Maintain stock balance reports and communicate to the customer (including internal stakeholders) as per the agreed timescales.
- Work in partnership with the commercial contact to identify gaps to grow sales and ensure that there is always one-aligned message.
- Inherent curiosity about the customer, business strategy/direction. Identify ways that Pitreavie can grow and develop the strategic relationship.
- Maintain a database to track customer conversations/interactions.
- Daily OTIF Root Cause Investigation & Reporting.
- Proactive notification to the customer on any change to a delivery.
- Daily processing of customer orders / order acknowledgment response within the agreed timescales.
- Respond to any customer enquiry in a timely manner.
- Ensure that all the customer details are correctly setup in internal systems.
- Ensure that the on-boarding documents are attached to the system and communicated to manufacturing as required.
- Follow-up and resolve any outstanding POD's.
- Weekly review of the Aged Stock and seek opportunities to clear with customer.
- Raise any customer collection notes as required. Ensure that the uplift is completed.
- Support with any ‘month end’ tasks as required (stock balance sheets / invoicing).
- Maintain Customer Price Lists.

**Knowledge, Skills and Experience**:

- Experience of customer collaboration and relationship management
- Experience in a customer service environment
- Commercial awareness
- Experience of Microsoft packages (word, excel and preferable Business Central)

**Personal Attributes**:

- Best in class customer service skills
- Excellent communication skills
- Willing to embrace change
- Proactive problem solver
- Ability to prioritise and manage time effectively.
- Ability to work as part of a team

**KPIs**:

- On time in full (OTIF)
- Inventory
- Accurate stock reports issued on time to customer base
- Order processing with agreed timescales

**Employee Benefits**:

- 6 weeks/30 Days Holiday from Day 1 (increasing to 34 with Length of Service)
- Ability to Purchase 2 Additional Holidays Annually
- 3 Times Life Assurance
- Employee Assistance Programme
- Cycle2Work Scheme
- Retail Discounts through Caboodle
- Company Provided Flu Vaccinations Annually
- Refer a friend scheme worth £1000
- Long Service Awards

  • Customer Service Administrator

    2 weeks ago

    Cumbernauld, United Kingdom OV Group Full time

    As Customer Service Administrator, you will be working closely with the sales, technical, finance and supply chain teams with responsibility for: - Preparing and processing orders on SAGE - Booking in/amending deliveries with Grocery Retailer depots and B2B customers - Preparing despatches for next day - Booking all deliveries on Haulier portals - Preparing...

  • Customer Service Administrator

    2 weeks ago

    Cumbernauld G JZ, United Kingdom Briggs Industrial Solutions Full time £20,000 - £40,000 per year

    Opportunity: Customer Service AdministratorContract: PermanentSalary: CompetitiveCompany: Briggs Equipment – Engineering ServicesHours Monday – Friday. 40 hoursLocation: CumbernauldAbout Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and...

  • Business Administrator

    5 days ago

    Cumbernauld, United Kingdom Coronet Services Full time

    Monday-Friday 9-5pm. As the first point of contact for the client build and maintain effective professional customer relationships and communications, providing continuous customer service. Answer the helpdesk telephones and address all enquiries in a timely and professional manner. Uphold a high level of customer service and professionalism at all...

  • Administrator

    5 days ago

    Cumbernauld, United Kingdom Complete Stainless Ltd Full time

    Carrying out a variety of administration duties, you will need to be quick thinking, versatile, efficient and accurate. You will be liaising with our sales and warehouse teams, bringing together many support elements to fulfil the very best service we can give our customers. **Professional skills/experience** - Experience of administration, our main...

  • Customer Service

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom Natwest Group Full time £25,000 - £53,000 per year

    Join us as a Personal Banker, Mobile Branch LeadIf you have a passion for delivering excellent customer service along with good banking knowledge, we'd like to hear from youWe'll look to you to deliver an exceptional experience to our customers who use our mobile branch banking servicesCrucial to this role will be your ability to complete our mobile branch...

  • Customer Service

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom Natwest Group Full time £27,110 - £66,270 per year

    Join us as a Customer Service Personal Banker in Lanark,You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible Banking and build...

  • Customer Service

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom RBS Full time £26,010 - £52,020 per year

    Join us as a Customer Service Personal Banker in Lanark,You'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they're basedYou'll play a key role in supporting our Mobile Bank team, delivering banking services to our customersIn addition to around 100 hours of high-quality training, we'll...

  • Warehouse Administrator

    1 week ago

    Cumbernauld, United Kingdom The HR Booth Full time

    **At Pitreavie Group it is our mission to be at the forefront of the market, continually solving real problems for customers with innovative and effective solutions through every stage - initial design concept, development, prototyping and manufacture. Our people, our knowledge, our technology, and our customer service are key to the business and are what...

  • Office Administrator

    5 days ago

    Cumbernauld, United Kingdom The Leak Detective Ltd Full time

    **Job Title**: Office Administrator **Location**: Cumbernauld (Office-Based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: Dependent on Experience **Company Overview**: Leak Detective is a specialist in water leak detection services, offering efficient and non-intrusive solutions for both domestic and commercial customers across the UK. Operating in...

  • Customer Service Representative

    1 week ago

    Cumbernauld, United Kingdom The HR Booth Full time

    The HR booth are delighted to be recruiting a customer service representative on behalf of Pitreavie Packaging. This role will be responsible for managing the relationship and delivering exceptional service to an established customer base. **Key Role Accountabilities** - Manage the relationship for a defined group of customers. - Work collaboratively with...