Customer Service Administrator

6 days ago


Cumbernauld G JZ, United Kingdom Briggs Industrial Solutions Full time £20,000 - £40,000 per year

Opportunity: Customer Service Administrator

Contract: Permanent

Salary: Competitive

Company: Briggs Equipment – Engineering Services

Hours Monday – Friday. 40 hours

Location: Cumbernauld

About Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management.

Our engineering services team provides supply, servicing, and maintenance for machinery across arrange of industries, including diesel, petrol, and electric-powered small plant, agricultural, and ground care equipment.

In the role you will be:

  • Providing professional support across all Engineering Services customer activities within the region, ensuring consistent service delivery.
  • Coordinating with service control, call handling, invoicing, parts management, estimates, and related administrative tasks.
  • Ensuring compliance with health and safety guidelines to protect colleagues and customers.
  • Driving business performance by managing engineer productivity, time, call handling, and SLAs.
  • Maintaining clear communication with internal teams and external customers to manage expectations.
  • Handling queries from customers, engineers, controllers, and service centre staff.
  • Managing engineering service estimates, reports, records, and follow-up actions.
  • Assisting the service controllers with planning PMs/defects and support invoicing to meet targets.
  • Overseeing parts ordering, back-order reports, and counter sales processing.

What will help you to excel in this role:

  • Previous experience in a busy administrative role
  • Strong verbal and written communication skills
  • High attention to detail
  • Ability to thrive in a fast-paced environment

  • Good IT skills

What you can expect from us:

  • Competitive salary
  • Future development and career opportunities
  • Contributory pension scheme with employer contributions up to 6%
  • Profitshare bonus based on business performance
  • Paycare and eyecare health scheme
  • High street discounts

What's next

If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch.

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.



  • Cumbernauld, United Kingdom The Beal Group Full time

    We’re looking for a highly motivated Customer Service Administrator to join our fantastic team and deliver a first-class customer experience. Tony Beal Ltd is a manufacturer of commercial têxtile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture,...


  • Cumbernauld, United Kingdom OV Group Full time

    As Customer Service Administrator, you will be working closely with the sales, technical, finance and supply chain teams with responsibility for: - Preparing and processing orders on SAGE - Booking in/amending deliveries with Grocery Retailer depots and B2B customers - Preparing despatches for next day - Booking all deliveries on Haulier portals - Preparing...


  • Cumbernauld, North Lanarkshire, United Kingdom Halfords Careers Full time £20,000 - £30,000 per year

    Up to £27,936.48 per annumUniform & PPE providedMonday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00Are you an experienced Administrator or Coordinator looking to advance your career? If so, then look no further - apply today to the UK's largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an...

  • Depot Manager

    2 weeks ago


    Cumbernauld G JZ, United Kingdom Briggs Industrial Solutions Full time £45,000 - £65,000 per year

    Opportunity: Depot ManagerContract: PermanentCompany: Briggs EquipmentHours Monday – Friday. 40 hours per weekLocation: Cumbernauld, Scotland.About Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services,...

  • Customer Service

    6 days ago


    Cumbernauld, North Lanarkshire, United Kingdom Natwest Group Full time £25,000 - £53,000 per year

    Join us as a Personal Banker, Mobile Branch LeadIf you have a passion for delivering excellent customer service along with good banking knowledge, we'd like to hear from youWe'll look to you to deliver an exceptional experience to our customers who use our mobile branch banking servicesCrucial to this role will be your ability to complete our mobile branch...

  • Customer Service

    2 weeks ago


    Cumbernauld, North Lanarkshire, United Kingdom Natwest Group Full time £22,000 - £30,000 per year

    Join us as a Customer Service Personal Banker in Lanark,You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible Banking and build...

  • Customer Service

    6 days ago


    Cumbernauld, North Lanarkshire, United Kingdom Natwest Group Full time £27,110 - £66,270 per year

    Join us as a Customer Service Personal Banker in Lanark,You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible Banking and build...

  • Customer Service

    1 week ago


    Cumbernauld, North Lanarkshire, United Kingdom RBS Full time £26,010 - £60,000 per year

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Job DescriptionJoin us as a Personal Banker, Mobile Branch LeadIf you have a...

  • Customer Service

    1 week ago


    Cumbernauld, North Lanarkshire, United Kingdom RBS Full time £26,010 - £52,020 per year

    Join us as a Customer Service Personal Banker in Lanark,You'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they're basedYou'll play a key role in supporting our Mobile Bank team, delivering banking services to our customersIn addition to around 100 hours of high-quality training, we'll...

  • Customer Service

    1 week ago


    Cumbernauld, United Kingdom William Grant & Sons Full time

    **Job Introduction**: We have an excellent opportunity for an experienced Customer Service & Operations Assistant to join us as part of our House of Hazelwood team. House of Hazelwood has been set up as a wholly owned subsidiary business within WG&S that will focus single-mindedly on the luxury side of the blended market with a premium position and a...