Income Officer

1 week ago

Stevenage, United Kingdom Sellick Partnership Full time

**Income Officer
3 Months+
Stevenage**

Our client based in Stevenage is looking for an experienced Income Officer to join their team on a temporary basis. Your role will involve the delivery of an excellent income recovery, maximising income collection and delivering a modern, accessible, efficientand effective service.

**Key responsibilities of the Income Officer**:

- Maximise the collection of arrears by being proactive in contacting tenants, providing them with clear information and recovery options
- To manage rent accounts and other housing related debts, on a regular basis and then liaise with tenants to rectify income issues and address arrears
- To negotiate repayment agreements with tenants to clear arrears within reasonable timescales and take corrective action where such agreements are not maintained, adhering to the court Pre-action Protocol for Rent Possessions
- Undertake affordability checks explaining payment requirements and ensure payment plans are maintained and take relevant proactive action where they are not
- Liaise with Housing Benefit departments and with the DWP to ensure payments due are received and assist customers with their claims
- Initiate and progress legal action and notices where appropriate within set timescales and in accordance with recovery policy and prepare legal documentation in accordance with the rents pre action protocol where required
- Prepare and deliver, where required, legal documents for possession hearings and attend Court hearings and evictions
- Working closely with the Debt Advisors, Housing Benefit and external agencies such as CAB, Credit Union, and national debt helpline to ensure that residents are fully aware of all the advice and support available to sustain their tenancies.
- Ensure that all housing rent accounts are correctly set up and maintained with rent adjustments being made in a timely fashion
- Utilise Northgate system to monitor and record UC cases, tracking them during the first year for each case
- Attend and represent at court hearings, Tenancy Review meetings and multi - agency case conferences

**Essential criteria of the Income Officer**:

- Previous experience as an Income Officer or within a similar role is essential
- Working knowledge of Housing Legislation and Housing Best Practice and understanding of the legal framework relating to Income collection arrears and debt recovery
- DBS check

Immediate start available

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