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Diary & Travel Assistant (Home & Office Based)

2 weeks ago


Stevenage, United Kingdom The Follett Office Full time

**DIARY AND TRAVEL ASSISTANT**

The successful applicant will enjoy a combination of home and office-based work each week, including going to the business owners home in Knebworth. It is, therefore, essential that they are a car driver/owner with a valid UK driving license.

The hours are09:00 - 17:00 five days a week (Monday to Friday).

On completion of probation the successful applicant will also receive a comprehensive, non-contractual, benefits package which includes: Life Assurance, Auto Pension Enrolment; an Annual Bonus scheme. After two years of service Private Health Care is also available.

Outlined below are the day-to-day responsibilities for the Diary and Travel Assistant. Please note that this is not an exhaustive list and they may be asked to complete additional tasks as and when required.

**Objectives**:

- Diary - Ensure that all business and personal movements for the business owners and staff are accurately scheduled, recorded, updated and reflected within the diary.
- Travel - Assist with ensuring that all business and personal travel is booked, updated accordingly and itineraries for the business owners, family and staff.
- Events - Assist the Events Assistant with any ad hoc tasks, especially when close to events.
- Administration - Assist with the office based general tasks to ensure the smooth running of the hub.
**Reporting Line**:

- The Diary and Travel Assistant will report to the Diary, Travel and Events Manager.

**Responsibilities**:
**Diary**
- Update incoming diary appointments and changes for the business.
- Update the weather in the diary, itineraries, function sheets and clothing templates.
- Schedule and arrange internal and external meetings.
- Make all maintenance appointments for the business owners.
- Make and reconfirm all bookings (taxi’s, restaurants, theatres, etc).
- Maintain the CEO’s memo throughout the year & input for the full year ahead.
- Process incoming invitations (bids).
- Renew and check all of the business owners personal memberships.
- Make all taxi and courier bike bookings.
- Check the trains are running for London staff.
- Maintain the forward/forward programme.
- Maintain the school term dates forward/forward.
- Complete weekly look aheads for UK diary.
- Assist with inputting the diary for the full year ahead in accordance with the Diary and Household annual plan.
- Assist with the business owners medical appointments, including AXA Health and supporting documents.
**Travel**
- Assist with booking flights, accommodation, transfers and restaurants.
- Create and update itineraries, ensuring that all aspects are booked and reflected in the diary.
- Prepare travel folders, containing flight information, accommodation and itineraries.
- Assist with renewing Passports, ESTAS and Visas.
- Complete weekly itinerary look aheads and cross check with the diary.
**Events**
- Assist with any upcoming events, including booking suppliers, producing promotional items, and scheduling in-house staff tasks.
- Create and update Guest Programmes for weekends at TOR.
- Complete weekly function sheet look aheads and cross check them with the diary.
**Reporting**
- Assist with producing the weekly diary report for the CEO and the COO.
**Meetings**
- Attend weekly Diary and Household meetings.
- Attend office meetings as required e.g. general office meetings.
**Office Based Administration (Assist & Cover)**

1. Print day papers and prepare shuttle items to support remote staff.

2. Complete shuttles to the business owners’ home in Knebworth when required ensuring all items are distributed/ scanned correctly.

3. Answer incoming calls from the external line and transfer or take messages accordingly.

4. Receive and sort incoming post and prepare all outgoing post. Scan/send to the relevant staff/location.

5. Ensure magazines and catalogues received are logged and sent to the CEO.

6. Prepare all outgoing post and take to Kings Court Reception for franking by 15:00.

7. Organise courier collections, tracking of the items and advise on staff delivery when required.

8. Assist with large mail out preparations, such as; Christmas cards, invites etc.

9. Arrange the collection of the shredding bag with the Kings Court Receptionist.

10. Produce year ahead memo template dates.

11. Buy and mark-up year ahead Diary with ‘To do/To Buy’ for the business owners homes.

**Orders & Returns (Assist & Cover)**

1. Place any household or office orders including stationary, any other requested items and send the paperwork to finance.

2. Update the Pending Orders Memo and send to the CEO weekly.
- Organise deliveries received and process exchanges and refunds.
- Order personal items for the business owners, when required.
**General**
- Go through all computer files on the system and housekeep regularly.
- Liaise with family and friends as required.
- Sign off invoices.
- Work on Office projects if and when requested.
**Cover**
- Provide cover notes for team when absent.
-