Customer Service Advisor
1 day ago
Our client, a specialist in the parking and software solutions sector, are currently recruiting for a Customer Service Advisor to join their team on a permanent basis. The Customer Service Advisor will be in the Operations department where they will be responsiblefor providing a high level of customer service.
**Key Responsibilities for the Customer Service Advisor**:
- Follow departmental procedure when dealing with customer enquiries, ensuring set quality standards are adhered to.
- Adhere to data protection and compliance requirements.
Work towards quality and service targets.
- Provide administrational support to other areas of the Customer Service department as and when required.
- Work as part of a team.
- Maintain a high level of customer service at all times.
**Skills Required for the Customer Service Advisor**:
- The ability to process detailed information effectively and consistently
- Ability to work effectively within a team as well as independently, exercising a high degree of autonomy
- Ability to cope well under pressure, can multitask and can adapt to changing circumstances
- Excellent written and spoken English skills.
- Proven experience in a Customer Service role
- Inbound call centre experience
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