Customer Service Advisor

6 days ago

Lancing BN UW, United Kingdom National Parking Control Ltd Full time

The Company:

Based in Sussex we have grown and developed into one of the leading Car Park Management companies within the UK, renowned for our client first service and innovative technology. We are also proud accredited members of the International Parking Community.

Managing Car Parking is not easy, but we ensure it's rewarding. We offer great incentives including employee discount cards, company events, free parking and much more. We believe in investing in our staff and have regularly helped people progress in their careers, gaining new qualifications and experiences through our training and development programmes.

We are winners of the top 100 best places to work in the UK.

Scoring - 36th place for Development within the company.

54th place for best place to work for women.

We are also winners of fastest growing company in the UK in our sector.

The Role:

This is a fantastic opportunity for an enthusiastic Office Administrator to join a dynamic and fast growing company. We are looking for this individual to focus on building and maintaining relationships with our existing customer base.

The successful candidate will be expected to provide great service to our clients, helping them with all aspects in relation to the ongoing management of their car parks. This could be from arranging new signage to be installed, speaking to users such as staff or residents, issuing parking permits, etc.

Responsibilities:

  • Answer client queries and keep them up-to-date.
  • Provide quotations and invoices.
  • Arranging installations (signage, cctv, payment machines).
  • Send communications to current car park users.
  • Issue parking permits.
  • Update client and site information on the in-house CRM System

Skills:

  • Excellent interpersonal and communication skills, both verbal & written.
  • Very good administration skills
  • Well-organised and great attention to detail.

Monday to Friday, 9am - 5pm

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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