Customer Service Advisor

2 weeks ago

Bristol, United Kingdom Bio-techne Full time

**By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.**

**Position Summary**:
As a Customer Services Advisor, you’d play a key role from initial point of contact and placing of orders, through to the aftersales service, ensuring the experience is exceptional throughout the entire process.

This is an ideal opportunity for an outgoing individual with good attention to detail to gain new work experience, or deepen their customer services experience in a different industry.

**Key Responsibilities**:

- Provide a friendly service to customers and manage their expectations
- Manage processes such as: customer quotations, proformas, stock returns, new account creation, database management and after-sales care
- Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
- Manage non-technical complaints
- Ensure customer database is regularly updated and all information logged.
- Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
- Provide cover to reception as necessary

**Education and Experience**:

- GCSE or equivalent education passes in English and Maths.
- Any experience of working in a customer focused environment.
- Computer literacy, particularly in Outlook and Office Suit
- A scientific background is NOT required for this role

**Knowledge, Skills and Abilities**:

- Passion for communication and science
- Excellent telephone manner.
- Exceptional attention to detail
- Strong written and verbal communication skills in English
- Fluent in German
- Additional language skills are advantageous but not required
- Ability to perform a wide variety of tasks and multi-task efficiently.
- Able to work onsite in Abingdon 5 days per week

**Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

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