Senior Administrator

3 days ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

An exciting opportunity has arisen for a senior administrator to join the Integrated Care Team working with the Community Paediatric Service.

We are looking for an enthusiastic, experienced Administrative Assistant to work with in the Integrated Care Team based at 659 The Crescent, Colchester.

The purpose of the role is to manage all referrals to the team in line with agreed clinical pathways, providing appropriate administration support including receipt of registered patient referrals, service user contact and appointment booking.

Previous experience in an office setting or working within a health & social care environment is desirable but not essential.

You will need to have a high level of IT skills and be familiar with setting up, maintaining and reporting on databases.

You will need to be self-motivated, have excellent interpersonal skills, good time management and be able to work with minimum supervision.
- To act as an ambassador for the organisation and their team by providing a high standard of communication skills at all times
- To deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate
- To effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting positive image
- To use internal processes and own initiative for escalation of complaints in an effective, timely manner
- To manage often complex clinical personal information according to Caldicott guidelines
- Book appointments for patients.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.

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