Hire Desk Assistant

2 weeks ago

Alton, United Kingdom Conquip Full time

**Conquip Engineering Group - Hire Desk Assistant**:
**Location**: Alton, Hampshire

**Hours**: 7:30am - 5pm, Monday to Friday

**Salary**: 30,000 - 32,000, depending on experience

**About Us**

Conquip Engineering Group is a leading innovator in the construction and engineering sectors, constantly pushing the boundaries through cutting-edge design and robust manufacturing solutions. We are proud to be at the forefront of engineering excellence, driven by a passion for innovation and continuous improvement.

**Overview**:
As a crucial member of our team, the Hire Desk Assistant will play a pivotal role in the day-to-day operations of Conquip Engineering Group, making a tangible impact on our customers and business. This role is based at our headquarters in Alton, Hampshire.

**Main Purpose of the Role**:
The Hire Desk Assistant will be responsible for managing, distributing, and maintaining our hire fleet to meet our customers' expectations. Working closely with the Operations Team, you will ensure all orders are dispatched on time and in full.

**Key Responsibilities**:

- Process and respond to all hire desk queries promptly and efficiently.
- Provide exceptional support to customers throughout the hire journey.
- Manage and resolve hire desk processes and queries.
- Ensure all delivery dates are met and promptly communicate any changes or issues to the Transport Team.
- Coordinate large deliveries, process off-hire requests, and communicate with customers for off-hire requests and booking details.
- Follow up on all free-of-charge hires to maintain the one-week trial period.
- Manage goods in for all off-hire stock following depot inspections.
- Communicate with the Operations Team for lead times and stock inquiries.
- Handle queries from customers, warehouse, yard, and transport effectively.
- Liaise with the Transport Team for all site bookings.

**Desired Skills and Experience**:
We are looking for individuals who possess the following skills and experience:

- Excellent teamwork skills.
- Strong planning and organisational skills.
- Effective communication skills, both written and verbal.
- Proven problem-solving abilities.
- Time-conscious with the ability to work efficiently under pressure.

**Key Personality Traits**:

- Ability to thrive in a high-pressure, fast-paced environment.
- Exceptional attention to detail and accuracy.
- Positive and can-do attitude with a knack for problem-solving.
- Strong work ethic and drive to perform at the highest level.
- Commitment to and understanding of Conquip's core values.

**KPIs**:

- Seamless processing of orders and work-flow.
- High customer satisfaction through the company's NPS score.
- Consistent delivery in full and on time.
- Proactive and innovative solutions for both the team and customers.
- Maintain a positive image of the Conquip brand to customers.

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