Receptionist / Patient Advisor

14 hours ago


Alton, United Kingdom Watercress Medical Full time

**Company Overview**
Mansfield Park Surgery is a dedicated healthcare provider specialising in primary care services as a GP Surgery, committed to delivering compassionate, patient-centered medical care.
**Summary**
'We are seeking a friendly, organised Receptionist/Patient Advisor to join our team at Mansfield Park Surgery. This role is vital in ensuring smooth patient interactions, managing appointments, and supporting our healthcare professionals in providing excellent care.
**Responsibilities**
**Greet patients warmly upon arrival, ensuring a positive first impression, either via the telephone or at the Front Desk**
- Manage patient appointments efficiently using our clinical system - Emis Web.
- Maintain accurate medical records in compliance with NHS regulations.
- Assist patients with queries, providing exceptional customer service.
- Support clinical staff with administrative tasks as needed, using Emis Web & Docman.
- Ensure the reception area is tidy, welcoming, and well-organized.
- Process patient administration

**Qualifications**
- **Proven experience as a medical receptionist or patient service representative.**:

- **Strong knowledge of Emis Web & Docman**:

- Familiarity with medical coding and administration
- Excellent communication and customer service skills
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office Suite.
- Prior experience in a clinical or healthcare setting is preferred.

**Only applicants who are already living locally and have the necessary qualifications and experience should apply.**

**Job Types**: Part-time, Permanent

Pay: From £12.21 per hour

Expected hours: 24 - 30 per week

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Sick pay

Work Location: In person


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