Patient Co-ordinator
2 days ago
For further information please contact the Management Team at the Surgery who will be happy to discuss this in more detail.
There is some flexibility around the hours available, however, we do need to following shifts covered:
Monday 08:00 – 13:00 (5)
Tuesday 07:00 – 12:00 (5)
Wednesday 08:00 – 18:00 (9)
Friday 10:00 – 18:
Job Summary:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior team members/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher/washing up and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Completion of registration process of new patients, including deductions and alterations in accordance with practice protocols
- Processing of insurance, medical forms and reports in accordance with practice protocols
- Supporting the management and clinical team with Infection and control projects, Health and Safety projects and CQC preparation.equirements:
Nice-to-Have Skills:
- Experience in office administration, customer facing and a level of IT an advantage but not essential as training will be provided.
Job Type: Part-time
Pay: From £12.21 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
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