Head Office Administrator

1 week ago

Leeds, United Kingdom Bridge-It Housing UK Team Ltd Full time

Housing Association Head Office Administrator (Generalist)

Head Office functions, Supporting:

- Maintenance and fleet
- IT
- Head office projects
- Procurement
- Property management
- Billing & utilities

We are looking for a competent Head Office Administrator (Generalist) to join our Head Office team, with a focus on offering the highest standards of customer service and first time resolution.

**Company values**:Passion, Diversity, Community, Empowerment

At Bridge-It Housing we are proud of our values, and we are looking for someone to join the team who wants to work within and demonstrate the values in everything they do.

**Who we are**:
Bridge-It Housing provides housing and support to families, single males and females. We do not discriminate by race, colour or religion and see each client as an individual with the ability to turn their life around given the right support.

We believe our support should give each client no matter their background or issues, the opportunity to make a fresh start, progress to a more independent lifestyle, develop social networks beyond our scheme and re-integrate with their local communities.

We are looking for an Administrator to join the Head Office in Bramley, Leeds, to support the team and live the values of the company.

**The role**:
To provide support to the Head Office functions and wider business, across 15 offices, relating to property and office administration.

Bridge-It Housing provides a housing service and as such we manage the Gas and Electric accounts for the properties, this role will have a large focus on understanding and supporting with paying and organising the bills for the housing we provide, to try and understand, and reduce the bills where possible.

In addition to:

- Making company payments to relevant third parties
- Property correspondence including setting up or planning for returning property files
- Compliance of folders
- Stationary orders and office Supplies
- Property Water rates and Council Tax reviews
- Understanding of monthly utility spend and usage
- End of Month reporting
- Complaints escalation and resolution
- Property insurances
- Payment Queries
- Ad hoc duties as required

**Managing Information**
- Maintain up to date and accurate documentation regarding work undertaken
- Contribute information necessary for monitoring and evaluation of the service
- Maintain relevant confidentiality

**Managing Self**
- To seek to work towards a best practice framework, continually evaluating service provision and adapting to needs of the customer
- To participate in personal and professional development
- Manage time and prioritise workload
- To work in a manner deemed to be fair and consistent

**Other**
- To undertake any other duties that from time to time, may be reasonably required
- To promote Equality and Diversity in all areas of activity and responsibility including employment and service provision
- To continually strive for improvement in all areas of work

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 27/09/2024

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