Facilities Administrator

**About The Company**:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - **Trust, Respect, Unity, and Empowerment**.

**About The Role**:
**Days of Working**: Monday, Tuesday, Wednesday, Thursday, Friday - 8:00am to 5:00pm

OCS provides integrated facilities management services to a high profile key client, HMLR across the North & South Region’s locations covering: Durham, Hull, Fylde, Birkenhead, Leicester, Peterborough, Weymouth, Plymouth, Croydon, Gloucester and Swansea.

**Job Purpose**:
At OCS we create places that work, think, and give. You will form a key part of this placemaking, culture, driving exceptional FM services, within the position of Facilities Administrator. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with OCS and HMLR vision.

**Key Responsibilities**:

- Accurate production, collation and analysis/interpretation of data across all contract areas, to support management team in effectively driving improvements to contract management and delivery, ensuring KPIs are met consistently.
- Collation and inputting of data to ensure accurate and timely contract reporting.
- Management of contract level quality processes to ensure documentation is always maintained and compliant.
- Support Senior management team with updating processes and procedures regularly as required.
- Support with induction and training delivery as required to ensure consistency in delivery and one team approach to service delivery.
- Ensuring continual update of client share portals and social media in line with the business policies & senior management guidelines.
- Customer Relationship Management: proactively gathering information on their needs and preferences to support development of the customer relationship and experience.
- Support the Senior Contract Management team with administration tasks as required.
- You will have an understanding of contracts and exceptional organisational skills.

**Key Areas of Collaboration**
- HMLR stakeholders including management team
- HMLR customers & colleagues
- OCS Account Director and Operations Manager
- OCS UK teams both at site and other HMLR sites
- HMLR suppliers for the sites

**Qualifications**:

- IOSH Environment and IOSH Managing Safely required, training will be provided as part of the role.
- Well versed in multiple digital platforms for communication. Data Analyst Apprenticeship Level 3/4

**Experience**:

- Experience of working in a high-profile environment.
- Excellent communication skills both verbal and written.
- Must be able to work within a highly confidential environment.
- Working in Public Sector environments is preferable.
- Successfully managing multiple stakeholders demands and associated time pressures.
- Have an understanding of sustainability & the social impact landscape.
- Prior experience in Soft Services or Operations and knowledge of real estate and hospitality industry

**Skills and attributes**:

- Able to accurately collate, analyse and produce meaningful reports from data across a range of areas
- A focus on the achievement of targeted results.
- A flexible approach and a positive attitude to innovation and change.
- Commitment to the ongoing success of the business.
- Shows respect to all individuals, regardless of seniority or position.

**Other**:
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Management retains the discretion to add to or change the duties of the position at any time.

**How to Apply**: