Customer Services Co-ordinator
4 days ago
Mast Group Ltd. are a world class manufacturer and supplier of diagnostic products for clinical, industrial and veterinary testing. As an independent company, since 1959, our commitment to maintaining integrityand customer satisfaction**,** combined with innovation in in-vitro diagnostics, has resulted in improved clinical decisions and pathways.
**THE ROLE**
- To provide excellent proactive service to customers and achieve KPIs
- To build good working relationships with customers and distributors
- Operate the administrative and order processing functions of the company, following processes and ensure continuous improvement
- Work closely with other departments such as sales, marketing, warehouse and logistics etc.
- Assist sales teams in ensuring quotations and tenders are processed in line with deadlines and standards
- Lead resolution of queries, issues and complaints relating to UK and export orders
- To be a primary contact for intercompany order management
- To issue credit notes when authorised by senior management
- Contribute to the management of stock allocation in relation to back orders
- Ensure prompt shipment of product to customers in the UK and internationally
- Experience of checking credit notes along side Finance
In addition to the specified duties the Customer Services Coordinator is expected to perform additional tasks that the company may require.
**THE PERSON**
- GCSE or equivalent in maths and English
- Experience of using an ERP system
- Experience of working in a customer service environment, including direct customer contact
- Ideally experience of working in UK and Export markets is desirable
- Ability to use Microsoft office systems - excel in particular
- Ability to plan and prioritise workload and work under pressure effectively
- Excellent communication skills both written and verbally
- Time management is key
In addition to the specified duties the employee is expected to perform additional tasks when reasonably called upon to do so.
We want someone who demonstrates our Company values:
Co**M**mitted
Reli**A**ble
Re**S**ponsible
In**T**egrity
We offer
Competitive salary dependent on experience
23 days holiday plus Bank holidays
Auto Enrolment on Pension
Private medical insurance
Enrolment onto Group Income Protection
Enrolment onto Group Life Assurance
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Application question(s):
- what experience do you have with UK and International Export?
**Experience**:
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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