Quality & Performance Co-ordinator

Job Introduction
**Job Title**: Quality & Performance Co-ordinator

**Salary**: £22,932 - £25,000

**Contract**: Permanent

**Location**: Homebased (North West)

**Weekly Hours**: 35 (9am to 5pm)

**So. What is this role exactly?**

This is an exciting opportunity for a Quality & Performance Co-ordinator to join Your Housing Groups Repairs and Maintenance Division in the Damp & Mould Team to provide a high-quality diagnosis and management service of damp and mould.

It is a great time to be joining as we are looking to add to and strengthen our existing damp and mould team. We are looking for a highly competent and enthusiastic person that will assist with the diagnosing and triaging of damp and mould cases, reviewing/analysing repairs data and liaising with Building Surveyors/Contract Supervisors and generally colleagues across the business.

Working for a Housing Association can be extremely rewarding, and we are lucky to have a hugely collaborative team of operatives, throughout all Trade professions, who work together to ensure that our customers are safe and warm in their homes.

**What will my working week look like?**

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed.

**What will I be responsible for doing?**

First and foremost, you will be assisting in the diagnosing and managing of damp and mould related issues. This role plays a major part in resolving the issue for the customer by raising the relevant repairs, arranging a surveyor inspection and communicating with the customer throughout the process to give them regular updates.

As part of the role, you will be updating and managing a case management system so that the relevant information is up to date and recorded in one centralised location.

**And what would make me stand out from the crowd?**

To be a successful as a Quality & Performance Co-ordinator, here at YHG, you will have
- Experience of monitoring and meeting set KPI’s for set objectives
- An understanding of building defects, diagnosis, and required corrective action
- A basic knowledge of health and safety in a repair’s environment
- Excellent IT skills

Ideally you will
- Be self-motivated with excellent attention to details
- Have clear and articulate communication skills, both written and verbal
- Be passionate about delivering a first-time right quality service

If you feel this could be the right role for you, we would love to hear from you

**That all sounds great, what’s in it for me?**

In return we offer £22,932 - £25,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

**And who are Your Housing Group?**

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

**Closing Date: Thursday 21st August 2025