Operations Support Administrator

6 days ago


Rochdale, United Kingdom Wireless CCTV Full time

Full-time: Monday - Friday 40 hours

Part-time: 16 hours per week including Saturday & Sunday

**About Us**:
WCCTV was founded in 2001, in the UK and is the **market leader** for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks.

Earlier this year, the **Private Equity Firm LDC**, made a **substantial investment** into WCCTV.This investment will allow us to **rapidly scale and grow**in the UK and continue our services as a market leader.

In addition to this investment, we were also recently overall winners of the **top 100 Profit Track, “Ones to Watch” list** in the UK.

We believe our **employees are our strongest asset** and for that reason, we are dedicated to supporting their **professional and personal development**, in addition, we achieved Investors in People - Gold, March 2020.

**The Role**:

- To create Anti-Theft reports from incidents on the daily activity report & issues incoming from customers - investigate, download footage, screenshots
- To ensure completion of administration for Rental Utility (booking assets out to jobs, processing decommissions and quarantine).
- To commission installations and to provide customers with sign-off documentation following installations, service visits and decommissions.
- To ensure a regular program of tower checks. (**Daily**- High priority customer sites, **Weekly** - Medium priority sites and **Monthly** - Managed Service sites)
- To manage and coordinate customer communication to make them aware of the site going live and the processes involved.
- To provide administration and communication for the WCCTV Heartbeat system.
- To liaise with the monitoring station that sites are commissioned and decommissioned correctly.

**The Benefits**:

- Comprehensive Training
- Simply Health & Denplan Cover
- Pension Scheme
- Modern office with free onsite parking
- Energetic and enthusiastic with the ability to communicate at all levels.
- A ‘hands-on’ approach with a ‘can-do' attitude.



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