Chc Administrative Support

This is an exciting opportunity to work within a busy team dealing with complex patients and will require the successful applicant to be dynamic, motivated and have excellent communication skills.

For further information/ informal discussion, please contact either Kirsty Young, Kristy Wild or Jacqueline Eatough on 01706 664190.

Taking telephone calls for the department, to use initiative to deal with phone calls in an efficient and confidential manner providing non-clinical advice and procedural guidance to members of the public and other healthcare professionals.

To use diplomacy and conflict resolution skills to deal with difficult, aggressive, challenging and confrontational telephone calls on a daily basis

Ability to deal with frequent distressing and emotional conversations over the telephone

Minute taking at meetings, reproducing appropriate documents following meetings and distribution of papers.

To deal with ad-hoc, non routine enquires.

Ability to multi-task, as an urgent telephone request may require an immediate response.

To manage and prioritise own workload

To support the Continuing Healthcare managers in relation to the National Framework for NHS Continuing Healthcare, dealing with routine cases on a daily basis, liaising with NHS England as well as scheduling contentious cases to Independent Review Panels.

To work in line with NHS England’s guidelines and follow the National Framework guidance, implementing administrative procedures to ensure an efficient Continuing Healthcare Service

To maintain office stocks of stationery and ensure office equipment is in working order.

To assist the Continuing Healthcare Specialist Nurses in the Transformation and Delivery of care packages

Undertaking administrative duties such as photocopying, faxing and scanning

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.

Taking telephone calls for the department, to use initiative to deal with phone calls in an efficient and confidential manner providing non-clinical advice and procedural guidance to members of the public and other healthcare professionals.

To use diplomacy and conflict resolution skills to deal with difficult, aggressive, challenging and confrontational telephone calls on a daily basis

Ability to deal with frequent distressing and emotional conversations over the telephone

Minute taking at meetings, reproducing appropriate documents following meetings and distribution of papers.

To deal with ad-hoc, non routine enquires.

Ability to multi-task, as an urgent telephone request may require an immediate response.

To manage and prioritise own workload

To support the Continuing Healthcare managers in relation to the National Framework for NHS Continuing Healthcare, dealing with routine cases on a daily basis, liaising with NHS England as well as scheduling contentious cases to Independent Review Panels.

To work in line with NHS England’s guidelines and follow the National Framework guidance, implementing administrative procedures to ensure an efficient Continuing Healthcare Service

To maintain office stocks of stationery and ensure office equipment is in working order.

To assist the Continuing Healthcare Specialist Nurses in the Transformation and Delivery of care packages

Undertaking administrative duties such as photocopying, faxing and scanning

To carry out other appropriate delegated duties as required