Administrative Support Secretary

4 days ago


Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
There is an exciting opportunity for a band 3 administrative support secretary to join our small dynamic Rheumatology Team. The job will support the Rheumatology Nurses and the development of the patient helpline. Work with the team to co-ordinate drug education appointments, follow up appointments and co-ordinate the urgent assessment clinics.

There are plans to expand this service in the future so require an enthusiastic, hardworking band 3 to join our team.

**Main duties of the job**:
The Rheumatology **Administrative Support Secretary** **will work with the Rheumatology workforce to support our service users, they will co-ordinate clinic appointments for patients requiring drug education or urgent assessment. They will take calls from patients on our dedicated adviceline, triage the call and redirect the patient to the most appropriate contact or add them to the nurses daily calls.

They will work along side our other Rheumatology administrative support secretary, to ensure the service runs efficiently and meets the needs of the patients.

They must ensue that they work to:

- Trust Values & Behaviours:

- Responsibility for upholding the agreed set of values and accountable for own attitude and behaviour

**Working for our organisation**:
Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart. Rochdale Infirmary, and the adult and children’s community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors. A place leading the way in life-enhancing, integrated care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- City and Guilds Medical terminology

**Experience**:
**Essential criteria**:

- Working in a hospital environment
- Experience of IT systems

**Skills and knowldge**:
**Essential criteria**:

- Customer care skills
- Knowledge of medical terminology within Rheumatology

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:
**Applicant requirements**:



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