Planner

Are you a master of organisation who thrives on keeping things running smoothly? Do you enjoy problem-solving and working in a fast-paced environment? We're looking for a proactive Planner to join our friendly Service Management Centre team and help coordinate essential operations that keep our services flowing seamlessly.

**What you’ll be doing as a Planner**

You’ll be responsible for planning and organising workloads for field teams within our Service Management Centre. Your responsibilities will include:

- **Scheduling and coordination**: Plan repairs, allocate tasks to Repair & Maintenance teams, and circulate whereabouts to Supervisors.
- **Permit and ticket management**: Review and update permit conditions, raise NST tickets for planned and emergency work, and manage related housekeeping.
- **Real-time operations**: Monitor Gantt charts, manage in-day completion and allocation of e-digs and reactive works, and notify Supervisors of schedule changes.
- **Customer engagement**: Handle customer call-backs and ensure timely communication.
- **This role can be based at either the Kidlington Office - OX5 1QT or Kemble Court in Reading - RG2 6AD.**:

- **This is a hybrid role with 2 days a week on-site.**

**What you should bring to the role**
- Comfortable working in a fast-paced environment.
- Highly organised with strong attention to detail.
- Confident in learning new software quickly, with good Microsoft Office skills.
- Experience in a customer service, resource management or coordinator role is desirable.
- An understanding of the Clean Water network is desirable.

**What’s in it for you?**
- Salary up to £29,000 per annum, depending on skills and experience.
- 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

**Who are we?**

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come

**Learn more about our**purpose and values

**Working at Thames Wate**r**

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.