Visiting Officer

2 weeks ago

Enfield, United Kingdom CRA GROUP LIMITED Full time

3 months contract with a Local Authority_

**Job Summary**:

- We are looking for Visiting Officers to join our Financial Assessment Team. The main focus will be on visiting supported accommodation where residents may be vulnerable.
- Visiting officers provide high level quality, professional and comprehensive visiting collection/assessment service across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.
- Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.
- Visiting officers should actively support continuous improvement and the implementation of automation and efficient ways of working.
- This position will also require the holder to keep up to date with developments and practices in the service.

**Key Duties/Accountabilities**
- Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
- Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
- Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
- Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
- Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub..

**Essential Experience Required**:

- Experience/successful track record of providing a visiting services is essential.
- Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services is essential.
- Experience of collection, income-related assessments and benefit services delivered across the Council is essential.

**Essential Qualification Required**:

- Business administration/Local Government professional qualification in collection/benefit/welfare reform services or equivalent is desirable.

**Additional information to note**:

- Working hours: 37 hours per week.
- The closing date for this position is 8_th_ September 2024._

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