Visiting Officer
4 days ago
Contract to start ASAP until 09-03-25 with a possible extension.
**Purpose of the Role**:
Visiting officers provide high level quality, professional and comprehensive visiting collection/assessment service across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.
Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.
Visiting officers should actively support continuous improvement and the implementation of automation and efficient ways of working.
This position will also require the holder to keep up to date with developments and practices in the service.
**Responsibilities**
Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub.
Work closely with Assessment Hub managers to ensure an integrated strategic approach to operation of the service.
Provide an accessible customer focused service and effectively engage with vulnerable/challenging customers and situations.
RQ1430586-12-24
Pay: £20.00 per hour
Work Location: In person
Reference ID: RQ1430586-12-24
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